Jagathkumar Narayanan

Restaurant Team Member

1000 followers

Port Moresby, National Capital District, Papua New Guinea

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Timeline
About me
Experienced Hotel Operations Manager with MBA in Management and Lean Six Sigma Green Belt
Education
- International MBA Institute
  -
  Master of Business Administration - MBA
- Bangalore University
  2004 - 2008
  Bachelor's degree
Experience
- The Paul Resorts & Hotels
  Jan 2008 - Jan 2009
  Restaurant Team Member
- Parkfield Resort
  Jan 2009 - Oct 2010
  Banquet Supervisor
- IDS NEXT Business Solutions Pvt Ltd
  Jan 2010 - Jan 2013
  Customer Success Executive
- Liamo Reef Resort
  Jan 2013 - Jan 2018
  - Hotel Operations Manager
    Jan 2015 - Jan 2018
  - Front Office Manager
    Jan 2013 - Jan 2015
- IDS NEXT Business Solutions Pvt Ltd
  Aug 2018 - Nov 2024
  - Manager Customer Support Services-Africa
    Jan 2023 - Nov 2024
  - Manager, Customer Success
    Apr 2022 - Jan 2023
  - Team Lead Customer Success
    Aug 2018 - Apr 2022
- The Shady Rest Hotel
  Nov 2024 - now
  Hotel Operations Manager
Licenses & Certifications
- Lean Six Sigma Yellow Belt
  Advanced Innovation Group Pro Excellence (AIGPE™)
  Jun 2023
- Key Account Management
  National Association of State Boards of Accountancy (NASBA)
  Jun 2023
  View certificate
- Lean Six Sigma White Belt Certification
  Advanced Innovation Group Pro Excellence (AIGPE™)
  May 2023
- Customer Service Mastery
  Udemy
  Jun 2023
- Troubleshooting Skill Training
  Udemy
  Jun 2023
- Business Development Foundations
  Project Management Institute
  Jun 2023
  View certificate
- Managing a Customer Service Team
  National Association of State Boards of Accountancy (NASBA)
  Sept 2023
  View certificate
- Project Management: Master Project Management - PMP/PMI
  Udemy
  Jun 2023
- Account Management Maintaining Relationship
  National Association of State Boards of Accountancy (NASBA)
  Aug 2023
  View certificate
- Critical Thinking & Problem Solving
  National Association of State Boards of Accountancy (NASBA)
  Jun 2023
  View certificate
Honors & Awards
- Awarded to Jagathkumar Narayanan
  Individual Excellence Award IDS Next Business Solutions Pvt Ltd Aug 2022
- Awarded to Jagathkumar Narayanan
  Extra Mile Achievement IDS NEXT Business Solutions Pvt Ltd 2012
- Awarded to Jagathkumar Narayanan
  Rashtrapati Scout Award President of India 2002 Awarded by Honorable APJ Abdul Kalam in recognition of a mastery of Scoutcraft and leadership and the performance of community service.