Mohamed Ibrahim

Experience

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  Technogroup of trade & Industries

  Jul 2007 - Nov 2013

  I.T Maneger

  Networking & Hardware Analyze what the customer says they want and need then tailor it to what Customerservice offers. Troubleshoot products and services to best fit their needs and expectations. Receive customer calls of requests for products and services. Maintaining the customer service area. Providing an efficient and welcoming reception and Answering telephone and inpersonqueries. Maintain a high level of professionalism at all times. Directly handles customers’ complaints or concerns and solves problems. Performing other duties as assigned. Prepare action plans and schedules to identify specific targets and to project thenumber of contacts to be made. Prepare presentations, proposals and sales contracts. Develop and maintain sales materials and current product knowledge. Prepare paperwork to activate and maintain contract services. Prepare a variety of status reports, including activity, closings, follow-up, andadherence to goals. Communicate new product and service opportunities, special developments,information, or feedback gathered through field activity to appropriate companystaff. Participate in marketing events such as seminars, trade shows, and telemarketingevents. Performing other duties as assigned. Controlled more than 106 computers with NT Network system Works involvedinstallation, configuration and trouble shooting of NT Server and workstations. Show less

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  OPEN ROUTES Co.

  Dec 2013 - Dec 2015

  IT Administrator

  IT Administrator,Networking Task: Windows 2003/20012 server system administration. Installation/configuration of network client. Client using different windows basedOS. Providing well assistance for all computer users.Additional task: Installation, troubleshooting and repair of computer and computer devices. (Allcomputers are IBM or compatible clones). Controlled more than 35 computers with NT Network system Works involvedinstallation, configuration and trouble shooting of NT Server and workstations. Show less

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  AL-RASHIDIYA FOR INVESTMENT AND REAL ESTATE

  Dec 2015 - Jan 2019

  IT System Administrator
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  Alber Welfare Association

  Jan 2019 - now

  Information Technology Administrator