Renee Cote, MFA

Experience

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  IDEXX

  Mar 2003 - Nov 2007

  Advanced Technical Support | Technical Writing | Software & Hardware Testing

  • Trained and imparted technical and customer support for veterinarians, teammates, and sales team• Setup and operated software and hardware testing lab for veterinary analyzers • Developed and documented workarounds for software issues; increased speed of diagnostics and repair• Wrote technical, training, and workflow documentation • Lead software pilot team testing remote diagnostics support for veterinary analyzers

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  Time Warner Cable

  Nov 2007 - Feb 2013

  Engineering Operations Center Monitor | Technical Support

  • Monitored TWC New England Division broadband network for outages• Diagnosed outages and coordinated interdepartmental repair tasks • Provided technical support and customer support for cable, internet, and VoIP phone • Represented New England Division at Regional TWC conference(TWC is now Spectrum)

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  University of Southern Maine

  Oct 2013 - May 2016

  Department of Psychology, Human Development Laboratory• Researched poverty’s effects on early childhood linguistic, executive function, and theory of mind development • Trained and managed research assistants in data collection tools, database manipulation, and statistical analysis• Collaborated with team on literature reviews, hypothesis development, IRB research proposals, design, and implementation• Presented findings at American Psychological Association Conference • Co-Authored peer-reviewed research publications and presentations• Data Collection; Database Management, Manipulation, & Analysis; SPSS, Excel• Collaborative Institutional Training Initiative (CITI) Certification, Social & Behavioral Research Show less • Created Excel macro to organize and automate database• Reduced budgetary database organization, maintenance, and update time by 75%• Presented financial tally at monthly, public Board of Student Organizations (BSO) meetings• Evaluated financial requests; Ensured compliance with USM regulations and BSO constitution• Instructed student groups in fundraising techniques to ensure funds lasted through end of each semester• Ended each semester with under $100 remaining in BSO account, which provided each group with maximum possible funding (desired outcome) Show less

  • Research Assistant Laboratory Manager | Database Management & Manipulation, SPSS, Excel

    Sept 2013 - May 2016

  • Teaching Assistant, Psychological Statistics

    Jan 2014 - May 2014

  • Treasurer, Board of Student Organizations | SPSS, Excel | Public Speaking | Organization

    Oct 2013 - May 2014
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  WriterWrenee.com

  Jul 2019 - now

  Editor and Reviewer, Beta and ARC Books | Software & Hardware Tester

  • Write creative, technical, academic, research, web, or copywriting material • Ghostwriter • Review and submit manuscript editing suggestions: developmental, line, copy, and/or proofreading• Manuscript sensitivity reader• Submit and Blog online reviews of Advance Reader Copy (ARC) novels• Multiple genres including Fantasy, YA, Thriller, Dystopian, Romance, Sci-Fi, Nonfiction/CNF, Writing Craft • Educational Software & Hardware Testing

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  AdjunctWorld

  Nov 2019 - Nov 2019

  Editor and Beta Tester, Online Self-Paced Course: Fundamentals of Online Teaching (OT 101)

  • Recruited by course creator to beta test a new, 12-module self-paced course on Thinkific • Completed the course itself and provided detailed feedback on content, flow, and organization • Suggested overall course improvements • Provided detailed editorial work • Tested user experience from a variety of mobile platforms and browsers • Provided UX/UI improvement recommendations • Recommended greater diversity and inclusion in course images of online instructors

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  University of Southern Maine

  May 2020 - now

  In this role, I manage projects and committees, participate in several task forces, and I support the Vice President of EICI in furthering our DEIAB work at USM. I am also a Staff Senator, Co-Founder and Co-Chair of the Inclusion, Diversity, Equity, & Accessibility (IDEA) Staff Senate Committee, a Wellness Committee member, and Co-Founder and Co-Chair of the Neurodivergent & Disabled Faculty & Staff Affinity Network. I'm a National Coalition Building Institute (NCBI) Facilitator for University of Southern Maine, and am one of our USM NCBI Coalition leaders. Show less

  • Project Specialist, Office of Equity, Inclusion, & Community Impact

    Aug 2022 - now

  • Faculty Support, Center for Technology Enhanced Learning

    May 2020 - Aug 2022