Ziyi Jiang

Experience

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  MORGEN DESIGN CO.LTD

  Jun 2019 - Aug 2019

  Industrial Design Intern
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  宁波彗星艺文文化传播有限公司

  Aug 2019 - Aug 2020

  Graphic Designer
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  Youthology

  Mar 2022 - Aug 2022

  User Researcher

  Managed a team of 6+ researchers to screen 100+ interviewees, coordinate 16 focus groups, conduct 16 interviews, and run a survey with 500+ participants, aligning strategies with NIKE Kids' broader business goals.Proposed 30+ innovative sports equipment design and retail experience design ideas for NIKE Kids, resulting in a 20% increase in market share in China's mid-and-low-tier market.

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  Boardx

  Nov 2022 - Jul 2023

  UX Design Intern

  Iterated 20+ AI chatbot feature for mobile APP using Figma by redefining target users’ personas and journey maps and analyzing competitors to provide the product with a competitive advantage in the market. Streamlined the design feedback process and collaborated with a cross-functional team of 10, including software engineers and a design manager to define design specifications to improve users’ loyalty and retention.

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  The ORBIT Project

  Jan 2023 - Dec 2023

  UX Designer

  Designed a user-centric platform for K-12 teachers to efficiently create student groups, integrating factors like individual learning styles and collaboration preferences.Conducted user research through interviews with academic professionals to uncover pain points and design opportunities, leading to the creation of intuitive interfaces for a web-based tool targeting over 2 million users.

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  US Department of Agriculture (USDA) Agricultural Research Service (ARS)

  Jan 2023 - Apr 2023

  UX Researcher + Designer

  Collaborated with project managers and development team to simplify workflow processes through interaction mapping, heuristic evaluation, 20 user interviews, and 20 usability tests, successfully launching the B2B regulatory database portal.Solved 30% of critical issues derived from extracted data analysis, by providing 30+ recommendations in terms of the navigation bar, search flow, and information architecture to enhance platform performance productivity.

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  State of Michigan

  Feb 2023 - Apr 2023

  UX Researcher + Consultant

  Facilitated 12 usability tests and affinity mapping analysis, and generated information architecture and visual hierarchy recommendations to enhance the efficiency for users to find information, impacting 8,000,000+ voters.

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  City of Dearborn

  Aug 2023 - Dec 2023

  UX Researcher and Designer

  Integrated Monday.com automation and forms to implement a continuous improvement plan using design thinking strategies and achieved an 80% decrease in coordinators’ manual work and optimizing overall workflow efficiency for staff by 50%.Addressed student user concerns and proposed strategies for efficient effort tracking and recognition to increase volunteer participation by 30%.Designed an official website and poster using Google Sites and Figma to effectively recruit volunteers and requesters. Show less

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  The Apple Truck Co

  Jan 2024 - Jun 2024

  UX Designer

  Revamping and developing the Apple Truck e-commerce platform, enhancing the mobile user experience in terms of web UI responsiveness and accessibility, contributing to potential increases in conversion rates.Standardized the style guide to establish a reusable and cohesive UI kit, reducing prototyping and development efforts by an estimated 20%.

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  Everstory, Inc.

  Aug 2024 - now

  UX Designer
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  Moment for Parents

  Dec 2024 - now

  UX/UI Designer