Md Mahmudul Hassan

Experience

• 

  Uttara Motors Limited

  Jan 2017 - Jun 2021

  Sr. Executive Sales & marketing

  Sales & Distribution, Market Operations

• 

  Truck Lagbe

  Aug 2021 - May 2022

  Key Account Manager

  •Develop trust relationships with major clients to ensure they are taking regular service.• Acquire a thorough understanding of key customer needs and requirements.•Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.• Do Regular Market visits to acquire new clients and follow up with current clients.• Serve as the link of communication between key customers and internal teams.•Resolve any issues and problem faced by customers and deal with complaints to maintain trust.•Play an integral part in generating new sales that will turn into long-lasting relationships.•Prepare regular reports of progress and forecasts for my service clients. Show less

• 

  Subway

  Mar 2022 - now

  Store Manager
• 

  Entain

  Sept 2022 - Mar 2024

  Customer Service Manager

  • Handle customer inquiries via e-mail/inbound calls/chat, including games and cashier related issues, ensuring customer satisfaction• Work in coordination with other teams and departments in order to give a prompt solution ensure all targets were met in a timely manner• Support label partners (Bwin.com, Coral,Ladbrokes)• Follow Responsible Gaming and Self-Exclusion guidelines• Assist in training new staff members