Ashan Goonethilake

Experience

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  Lanka Internet Services Limited

  Jul 2002 - Sept 2004

  Executive Customer support

  Key Job Functions · Providing technical support to Dialup, dialup LAN and Fax2Fax customers Visiting customers to configure/ troubleshoot dialup, email, Fax2Fax connections Coordinating with other departments regarding customer issues Training new recruits and supervising them

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  Suntel Limited

  Sept 2004 - Aug 2006

  Executive internet support Suntel wOw

  Key job Functions Providing online technical support to dialup, Leased line, CDMA, XDSL and MIDAS customers Providing support through email to customers regarding technical / billing / support issues Providing demonstrations and product support to walk in customers Providing training to new recruits services offered to customers and training relevant staff

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  Dialog Axiata PLC

  Jan 2006 - Jun 2011

  Key Job FunctionsProviding SMS based solutions such as SMS gateway solutions, Bulk SMS, SMS advertising and PRBT solutions for corporate customers and media companies. Building & maintaining on-going business relationships with top-end Corporate Customers, of various business sectors such as Banking & Finance, Insurance & Hospitality, NGO, Media companies & Advertising agencies. Some of the clients I am handling:Sampath Bank NDB AvivaHemas HoldingsSeylan BankExpo Lanka Holdings ODEL Cotton Collection Leather CollectionJICA SLBCITNETVNeth FMYouth RadioMAX TVHandling pre-sales presentations & demonstrations for corporate clients.Devising Proposals & quotations to cater to the requirements of corporate clients.Designing solutions with engineers in order to facilitate to customized corporate client requirements. Handling corporate consumer promotions Cross functional activities with internal divisions such as Finance, Marketing, Legal, Technical and Sales. Obtaining necessary approvals for service implementation, coordination with relevant departments & follow up until the project is launched.Handling customer complaints & service related issues and providing support by coordinating with other departments. Report generation:Weekly reports – Giving weekly updates on corporate clients and ongoing projectsMonthly Reports – Financial reports with statistical calculations on revenue and forecasting for the next month Show less Key Job Functions Provide online technical support to Blackberry individual and enterprise customers and data card customers. Visiting customers for demonstrations on products and services are offered and providing in house demonstrations Handling walk in customers with different issues. Handling customer complaints and providing support through email ([email protected]) while coordinating with other departments. Coordinate with engineers regarding leased lines and APN customer issues. Provide online technical support to other value added services. Such as Blackberry connect. Working as the CMU representative of the division whilst extending my service on the hotline Show less

  • Executive - Interactive Media & Corporate Solutions

    Feb 2009 - Jun 2011

  • Executive Enterprise Solutions support services

    Jan 2006 - Feb 2009
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  Wavenet Internatioal (Pvt) Ltd.

  Jul 2011 - Nov 2012

  Account Executive

  Wavenet International (Pvt) Ltd (WN) is a Telecom Value Added Services (VAS) specialist with core expertise in developing SS7 and related platforms/solutions. Global WaveNET Pty Ltd is the head quarters based in Sydney and WN is the Development Centre based in Sri Lanka. We have been in business for over 9 years and have provided solutions to all mobile, CDMA and fixed line operators in Sri Lanka and several operators in South Asia, South East Asia, Africa and planning to expand in the Pacific region.Our products are broadly categorized under Messaging, Video/Voice VAS, Roaming and Mobile Media. WN's solutions enable operators to offer differentiated services, reduce customer churn, increase Average Revenue per User (ARPU) and generate significant new revenue streams. Show less

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  Tekxeon Interconnect (pvt) Ltd

  Dec 2012 - Apr 2013

  Manager Business Development & Customer Relations

  Texeon Interconnect (Pvt) Limited, is a multi-faceted IT firm which is focused in the Enterprise Solutions, Infrastructure development, Information Technology Services and Network Cabling in Sri Lanka. We are pioneered by dynamic and versatile professionals who are focused and committed to excel in their individual fields of specialization. Together we offer advanced engineering and technology solutions that are customized just for you by being creative, analytical, reliable and affordable.I mainly look after the business development area and customer relationship area where I am responsible for developing the business with new strategies and promoting our solutions to clients on various sectors. While maintaining a strong business relationship with all the existing and new clients. Show less

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  Mobitel (Pvt) Ltd

  Apr 2013 - Jul 2024

  Working on Senior Executive grade for Mobitel's latest Mobile Commerce solution mCash. Key ResponsibilitiesWorking on preparing new business processors for product enhancements.Acquiring Integration & Handling the Retail Super Market channels, Utility & Insurance Sectors for continuous revenue growthResponsible for set revenue targets on the given segmentsR & D on competitor products Market trends Providing feedback for systems developments & changesProactively Attend to operational matters of the ProductConduct Product trainings to Internal & External stakeholdersManage Product Testing ,User Acceptance Testing & Quality Assurance ActivitiesWork with various channels promote products as mCommerce solutionsImprove product with feature additions and alternations which will add value to the product & to customersCollate competitor info/industry developments to improve productsAssist Product Managers to achieve Product ObjectivesWorking Closely with IT, Revenue assurance, Finance,Marketing , Legal departments for the various aspects of the product Show less

  • Account Manager Enterprise Businees

    Dec 2016 - Jul 2024

  • Product Executive Mobile Money- Marketing

    Apr 2013 - Nov 2016
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  Mobitel Toastmasters Club

  Jul 2024 - now

  President