Jeremy Crowley

Experience

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  Oakland Raiders

  Jul 2010 - Aug 2010

  Football Operations Intern

  •Effectively managed the organization’s office while simultaneously providing real-time assistance to coaches, players, personnel, and executives under intense deadlines.•Worked hand in hand to support coaches with playbook research, statistical tracking, player analysis and playbook formatting.•Extrapolated statistical analysis per play, player, position, routes and modeled using Excel spreadsheets for coach and player reports and briefing meetings.•Efficiently aided coaches during practice sessions and video work while maintaining training routines and structure.•Quickly gained recognition within the organization during both training camps for efficiency and leadership. Show less

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  Miami Fitness Connection

  Sept 2010 - Dec 2012

  Athletic Coordinator/ Youth Sports Coach

  Responsibilities were to further develop their recreational athletic program. In addition, I provide operational support in running events and programs through major resorts and hotels. I specialize in coordinating and running sport events and games for the youth.

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  South Florida Urban Ministries

  Jan 2011 - May 2011

  Small Business Consultant, MBA Intern

  I was able to gain valuable hands-on experience in small business development, and in program outreach, while contributing to the community with my business knowledge. Each company/client I consulted required different strategies and skill sets, therefore I was able to utilize various management tactics and philosophies. Furthermore, I was able to implement new strategies to our Consulting Program to increase our services portfolio and enhance the value we provided to the clients. • I developed and implemented various marketing activities and strategies to enhance our small business training program. Increased training attendance by 50%• I provided direct service to the through coaching and technical assistance, such as providing business advice and strategies on financial planning, marketing tactics, and organizational plans for various businesses. • I also coordinated site visits with the clientele to implement hands-on management strategies for their business to run more effectively. • My clients have seen exceptional benefits through my hands-on approach to organize their business structure, and financial management through budgeting and implementing basic accounting templates to utilize on a daily basis. Show less

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  Miami Dade Parks, Recreation, and Open Spaces

  Jan 2012 - Apr 2012

  Golf Operations Intern

  I work directly with the Manager of the Golf Operations to execute projects that will help the division run more efficiently and to help create solutions for financial stability.• Provided an objective view to the department’s Golf Division to create a long range plan and make the division financially sustainable.• Developed a demand analysis to understand the trends of golfers to discover new ways to optimize revenue and personnel scheduling• Increased customer satisfaction by implementing new system efficiencies and created procedures on how to communicate to customers, in the pro shop Show less

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  IMG

  Jan 2012 - Apr 2012

  Sponsor Services

  • Communicated with staff and sponsors to resolve any issues that arose through sponsor demands• Provided customer service for the sponsors and vendors throughout the tournament • Assisted with designated corporate sponsor promotions

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  Miami-Dade Parks, Recreation and Open Spaces

  Apr 2012 - Mar 2013

  Business Analyst

  • Analyzed individual business entities by reviewing their revenues, programs offered, how they market their programs, personnel allocation, inventory resources, and to ensure their aesthetics are held to a high standard. In addition, I am involved in a variety of organizational committees such as the sales forum to generate new revenue streams, social media committee, work-site wellness committee, and website development committee. • Developed a comprehensive social media plan that intertwines a variety of social media platforms to grow brand awareness and to promote products that are offered. I am also, the coordinator for all social media projects and inquires. • Gathered customer research through various social media outlets and implemented ways the organization and the park managers can more effectively engage the consumer. Show less

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  Miami Dolphins & Sun Life Stadium

  Aug 2012 - Jan 2013

  Marketing Partnerships

  •Managed Corporate Sponsor activation and contact person for four activations: Kozy Shack, Party City, Bud Light/Bud Boat, and Mercedes Benz •Communicated with account managers and sponsorships to ensure highest level of customer service

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  Suffusion Social

  Jan 2013 - Jan 2014

  Director of New Business Development

  • Engage with Businesses on how social media can effectively grow their business through revenue generation, brand awareness, customer interaction, and improvetheir SEO.• Provide detailed marketing strategies that are custom designed to meet the strategic needs of the business. • Discuss how to intertwine the variety of social media platforms (Facebook, Twitter, YouTube, LinkedIn, Pinterest, Blogging, etc) with dynamic forward thinking tactics to optimize the ROI on the business's investment. • Provide a variety of social media products that are catered to any budget that stretches from educational workshops to complete management and hosting of business's online marketing strategies. • In short, we are a holistic marketing department that is accessible to any size business. Show less

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  Miami-Dade County

  Mar 2013 - Apr 2018

  • Business Architect and project manager to modernize Parks and Recreation by improving the sales systems, financial dashboards, network infrastructure, Wi-Fi, and other process improvements. • Developed an application to automate the taxing process for over 1,000 taxing districts to ensure 400,000 citizens were taxed correctly.• Oversee five different POS and e-commerce applications that cover Recreation, Golf Courses, Zoo Admissions, Toll passes, and Marinas that process over $27.4 million• Implemented network infrastructure program that increased the Wi-Fi coverage 22%• Communicated with stakeholders daily to provide project updates using Microsoft tools. • Designed marina management system to automate all marina processes to reduce 11,000 hours of administrative work• Designed an e-commerce site for marina customer • Increased recreational online sales by 10% last year• Oversee budget of $2.6 million and $4.2 million in IT expenditures department wide. • Liaison between the county’s central IT and our business divisions to coordinate and manage the varying IT needs, such as managing resources for programmers, network security, servers, tech support, network projects, and to procure all IT equipment. • Migrated new file share servers, and migrated 900 employees to Office36 Show less Oversee a portfolio of finance, marketing, operations, and IT projects to enhance our sales software. Major projects were to revamp the e-commerce page to enhance the functionality and appeal of the page, while incorporating an extensive email marketing strategy with Google analytics. Create additional tender types and gift cards to interface to revenue and balance sheets; in addition to expanding our merchant accounts per location. Additional projects were to install a new software module within the current sales system for campgrounds. I am managing a cross functional team to procure a new marina system through the RFP process. Transitioned all 120 POS computers and databases from Windows XP to Windows 7; in addition be the main support and administrator to the recreational system at all the locations that processes over $10 million per year. Show less

  • Chief of Business Information Systems

    Sept 2014 - Apr 2018

  • IT Project Manager

    Mar 2013 - Sept 2014
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  Tyler Technologies (Acquired US eDirect)

  May 2018 - Sept 2023

  Implementation Project Manager and Client Success Manager

  • I complete many different job functions to include Client Success, Implementation Consultant, Business Analysis, Product Owner, and Project Manager. • Implement large scale SDLC projects for new clients with my primary focus on large state agencies (California, Florida, Ohio, Virginia, Ohio, Massachusetts, Minnesota, and Arizona). • Managed software implementations (POS, payments, and e-commerce) from the planning, analysis, and execution phases to leading QA, training, and into operations.• Communicated with various internal and external stakeholders and was the primary point of contact for our integrated teams. • Implemented more than 50% of the new revenue for the company over the last 3 years.• Lead new product enhancements through agile methodology working on requirements, design, and development with cross-functional teams. • Managed new product releases on schedule and managed quality controls. On average, I would manage 12-15 new production releases a year.• Lead cross-functional teams to implement new sales with annual recurring revenue up to $5M.• Assisted sales through writing bids and functional demos, then would implement the client into our platform based in the contract specifications. • Communicated using different project management tools to oversee scope deliverables and maintain the project timeline.• Manage new product release schedules, testing, and implementations. • Provide functional design and assistance with new production features. • Developed and implemented multiyear roadmaps for customers. • Met implementation and revenue goals. Show less

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  US eDirect

  May 2018 - Feb 2022

  Project Manager / Client Success Manager

  Us eDirect was acquired by Tyler Technologies in February 2022. Starting February 2022 we became a subsidiary under Tyler Technologies using our existing software platforms.

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  Yodel Pass

  Oct 2023 - now

  Senior Business Development Manager

  - Digitally Deliver E-Cards for Passes, Memberships, Events, and ticketing. - Compressive digital platform with multiple sales channels, that allow customers to manage their wallet of transactions, and to notify your customer.- Customers can keep their current system to sell tickets or passes and we can add a digital delivery channel to send E-cards directly to customers phone. - Fast and easy transaction done on patron's mobile device and SMS notifications. - Yodel Cashier is an integrated solution for in persons transactions using a mobile device to process cash or credit card transactions. Show less