Siri Mitta

Experience

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  Motorola Solutions

  Jul 2012 - Jan 2014

  Developer
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  BMW Financial Services

  Dec 2016 - Nov 2017

  Business Process Analyst

   Streamlined critical business processes by identifying gaps and implementing various process improvement ideas which saved 20 man hours per month (Process Analysis, Business Process Change & Continuous Improvement) Elicited high level requirements from SME's to enhance the AMX website for automating a manual process. Executed User Acceptance Testing (UAT) for the completed enhancements  Conducted an in-depth data analysis to identify trends in customer tickets, analyzed the most recurring ones and implemented necessary process changes to prevent them in the future Implemented a continuous improvement feedback loop to regularly gather inputs from stakeholders about various paint points, inefficiencies and suggestions for process improvement Facilitated cross functional knowledge sharing workshops to bridge gap between business and IT teams by demoing features, discussing process flows and system limitations Streamlined the onboarding process by creating training materials & videos. Aggregated various user manuals and process documents to a central repository for easy access by multiple teams Collaborated with IT teams to troubleshoot and resolve problems around Batch Billing (Root Cause Analysis & Quality Assurance) Identified flaws with the fee payments made by the client towards delinquent accounts which in turn reduced the operational expenses (Process Analysis & Business Process Change) Resolved customer's issues around Refunds and Titles by working with Accounting, DMV’s and Customer Service departments (Customer Support) Verified the vendor (PAR) invoices for accuracy and bill customers accordingly; Ensured SOR requirements are met for the refinanced accounts (Quality Assurance)  Ensured timely payments are made to the DMV's for the services received; Distributed vendor refunds to the client and the customers (Operations) Reviewed and updated Operations and Services Manuals with business process changes (Process Documentation) Show less

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  American Electric Power

  Feb 2018 - Mar 2019

  Developer

   Developed new features on CIS by coding both online and batch programs using Cobol. Utilized mainframe development tools, including TSO/ISPF, IBM Testbase, IBM Debugger, and IBM ETI Modified tables in DB2 database, created JCL scripts and edited online screens using CICS for transaction processing; Performed code reviews to ensure that coding standards and system requirements are met  Migrated modules into production environment using Endeavor configuration management tool and provided post production support by debugging and resolving the identified issues (IBM Debugger, MACCSSMIGR, IBM DB2 QMF); Executed emergency releases as needed  Created comprehensive Unit Test Documents with test case procedures, data sources, results, screen captures highlighting input and output data, indicators, and system display statements. Utilized Service Now for streamlined documentation Utilized Endevor proficiently to research planned and installed packages; Created, staged and froze packages within technical support applications Collaborated seamlessly with Infrastructure and Operations teams to build and deploy applications across Test, Staging, DR, Training and Production environments Show less

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  Nationwide Financial

  Apr 2019 - now

  Senior Software Engineer

  Full-Stack (Java & Angular): Developed and supported Desktop and Web-based applications using Java/J2EE, Spring and Hibernate frameworks.  Designed and implemented Single-Page Applications using HTML5, CSS & AngularJS Established API connections between UI and backend and also 3rd party vendor systems Configured CI/CD pipelines for Concourse and Harness to build and deploy code to dev, test and prod Resolved application vulnerabilities based on twist lock scanner reports to increase the performance Created new shell scripts on Linux server and onboarded them to the job scheduler – UAC Monitored batch jobs and performed error analysis and resolution Migrated projects from Angular 11 to Angular 13 Generated various reports from UI and batch jobs using Web Focus Engaged with business users to understand the requirements and identify gaps in the application Used Git and GitHub to manage code. Also configured webhooks in Git Hub to automate the pull request to run the concourse pipeline.Mainframe: Developed Batch programs, On-Line and API programs and maintained high quality code using COBOL Created VSAM files, Flat files, Tape & JCL job streams libraries for Finance Annuity applications  Conducted design and code reviews using structured techniques and ensured adherence to design guidelines, coding standards best practices in unit testing Identified and resolved defects by performing RCA, making necessary code changes, testing, implementing to production and documenting technical solutions  Ran JCL job streams with Cobol programs to fetch data and generate reports for business partners Debugged various programs using IBM Debugger and resolved technical issues Modified numerous CICS modules; Performed Java Front-end/CICS/Cobol Back-end integration testing Provided Audit reports and internal Statistical Analysis using DFSORT/SyncSort Onboarded and trained new resources on application, tools, processes, and best practices. Show less