Dina Mady

Dina Mady

Customer Relations Intern

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location of Dina MadyEgypt

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  • Timeline

  • About me

    Luxury Piercer at Constellations (Fine Jewellery & Piercing)

  • Education

    • The British University in Egypt

      2007 - 2010
      Bachelor of Business Administration (B.B.A.) Business Administration and Management, General Firat Class Honours - GPA 3.7

      Activities and Societies: International Student Leadership Conference (ISLC), Environmental Sustainable Business Association (ESBA), Make a Change (MAC), Junior Cairo International Model Arab League (JCIMAL) November 2007 – March 2010: International Student Leadership Conference (ISLC), AUCHuman Development Committee Head 2009/2010Human Development Committee Member 2008/2009Business Workshop Participant 2007/2008December 2007 – June 2010: Environmental Sustainable Business Association (ESBA), BUEOrganization Team Head, responsible for recruitment of committee membersApril 2009: Make a Change (MAC), BUETook part in raising funds and organizing day events for… Show more November 2007 – March 2010: International Student Leadership Conference (ISLC), AUCHuman Development Committee Head 2009/2010Human Development Committee Member 2008/2009Business Workshop Participant 2007/2008December 2007 – June 2010: Environmental Sustainable Business Association (ESBA), BUEOrganization Team Head, responsible for recruitment of committee membersApril 2009: Make a Change (MAC), BUETook part in raising funds and organizing day events for orphansJuly 2006: Member of the Junior Cairo International Model Arab League (JCIMAL), AUC Show less

    • British International School Jeddah (The Continental School)

      2003 - 2006
      IGCSE High School/Secondary Diplomas and Certificates
    • Jeddah Prep & Grammar School

      2000 - 2003
      Middle School High School/Secondary Diplomas and Certificates
    • Loughborough University

      2007 - 2010
      Bachelor of Business Administration (B.B.A.) Business Administration and Management, General First Class Honours
  • Experience

    • HSBC Egypt

      Jun 2008 - Jul 2008
      Customer Relations Intern

      Learnt the basics of banking, became skilled at opening and managing accounts; creating ATM, master and visa cards; investment banking, investments and loans; and was taught about savings, protection plans and international services that are offered by the bank, and acquired a strong client facing experience.

    • Palm Hills Developments

      Jul 2009 - Aug 2009
      Human Resources Intern

      Became familiarized with the Human Resources Department role & responsibilities, learnt about PHD’s learning and development programs offered to employees alongside with the recruitment process which included the searching, filtering and contacting of prospective candidates for job vacancies.

    • British American Tobacco

      Sept 2010 - Dec 2015

      ● Drive adaptation & implementation of the Global Brand Strategy to North Africa Markets for Viceroy (Egypt), Rothmans and Pall Mall (Libya) to accomplish the brands' objectives in terms of volume, imagery, market share & profitability in alignment with corporate objectives.● Build annual operational plans which include new brand initiatives/launches, communications and activations to drive brand growth with suitable KPIs for on-going results.● Work closely with the international brand group and functional experts to bring new projects to light based on the annual cycle plan.● Management of the brand spend expenditure to ensure annual plans are accomplished within budget and propose actions in case of deviations.● On-going brand monitoring, stock level management, sales forecasting, and distribution performance monitoring to maximise competitive advantage.● Coach direct reports to certify that they are knowledgeable, trained and motivated to perform their role and support in the development & implementation of brand plans while ensuring that they understand and support the brands' vision and strategy.● Ensure appropriate involvement of creative agencies during the processes of campaign development to guarantee reaching the most optimum results. Show less - Responsible for Rothmans (second biggest international brand in the market and biggest BAT brand) & Viceroy (fastest growing BAT brand) in 2012 and 2013.- Assisted the Brand Manager in developing and completing strategic plans for brand equity development and review (Operational Plan, Brand Review, and Budget Plan).- Planned, developed, executed and analysed brand activities including communication platforms,activations and brand development to ensure that brand short and long term objectives are achieved OTIF.- Actively took part in managing day to day brand related issues such a reporting, budget management,approvals, business cases, briefs as well as supervision of stakeholder activities.- Meticulously studied research outcomes including retail audit, global consumer survey and a range of ad hoc research projects to ensure a clear understanding and proactive actions for optimum results.- Worked closely with a range of stakeholders including internal functions within BAT such as finance, procurement, supply chain as well as managing external agencies and suppliers to deliver to BAT standards. Show less - Went through the two year Global Management Trainee Program designed to build a strong foundation ofgeneral business awareness, fast track fresh graduates careers and development as well as build on leadership & managerial skills with the intention of becoming a brand manager in a successful FMCG.- The MT program entailed taking part in vigorous rotation within several functions over the span of the two years, with numerous diverse projects within Brand Marketing, Marketing Research, Corporate &Regulatory Affairs, Marketing Finance, Supply Chain and Business Development, within all of which I achieved excellent evaluations and developed a wide understanding and knowledge as part of different business functions.- Successfully completed an international assignment in Baku, Azerbaijan for the duration of six months,where I worked conclusively on five new brand launches in the Caucuses Region.- Worked on the program graduation project within a team of five Management Trainees entailing ways to enhance growth & propose solutions to fill in selected BAT Egypt gaps and achieved solid positive feedback as the project was then partially implemented. Show less

      • North Africa VFM Brand Manager

        Dec 2014 - Dec 2015
      • Brand Executive

        Nov 2012 - Nov 2014
      • Management Trainee

        Sept 2010 - Nov 2012
    • Al-Futtaim

      Jan 2016 - Jul 2016
      Retail Marketing Manager

      ● Set up strategic marketing plans, in addition to developing, implementing and preserving existing marketing strategies to achieve the company’s objectives. ● Create and implement an integrated marketing calendar relevant to all brand plans for Ted Baker, Guess, Esprit, Marks & Spencer, Toys “R” Us and HomeWorks in Egypt. ● Forecast and monitor the marketing budget, time-lines and media plans while overseeing targets in terms of revenues and expenses.● Develop and implement Marketing programs in order to attain set objectives in terms of revenue and market share while preserving a consistent corporate image in all campaigns, promotions and events.● Use the full marketing mix to promote brands in accordance with the marketing strategy through utilizing all communication channels online and offline to reach/improve targets by staying abreast of potential marketing partners, as well as propose and negotiate agreements accordingly.● Suggest and execute ideas pertaining to tactical promotions and strategic partnerships in order to increase traffic, average basket and conversion rates.● Coordinate with the Retail Operations Manager/Team on implementing Marketing plans and recommend solutions increasing brand awareness and traffic.● Run in-store events, media, PR relations and sponsorships.● Support marketing plans and sale implementation by managing the creative development, production and execution of promotional and collateral materials with agencies and suppliers. ● Maintain online brand presence via relevant channels as well as customer database management and utilize the use of internal/ external mailing lists. Show less

    • JTI (Japan Tobacco International)

      Aug 2016 - Aug 2020
      Consumer Portfolio Manager
    • Constellations (Fine Jewellery & Piercing)

      Apr 2020 - now
      Managing Partner - Luxury Piercer
  • Licenses & Certifications