
Dina Mady
Customer Relations Intern

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About me
Luxury Piercer at Constellations (Fine Jewellery & Piercing)
Education

The British University in Egypt
2007 - 2010Bachelor of Business Administration (B.B.A.) Business Administration and Management, General Firat Class Honours - GPA 3.7Activities and Societies: International Student Leadership Conference (ISLC), Environmental Sustainable Business Association (ESBA), Make a Change (MAC), Junior Cairo International Model Arab League (JCIMAL) November 2007 – March 2010: International Student Leadership Conference (ISLC), AUCHuman Development Committee Head 2009/2010Human Development Committee Member 2008/2009Business Workshop Participant 2007/2008December 2007 – June 2010: Environmental Sustainable Business Association (ESBA), BUEOrganization Team Head, responsible for recruitment of committee membersApril 2009: Make a Change (MAC), BUETook part in raising funds and organizing day events for… Show more November 2007 – March 2010: International Student Leadership Conference (ISLC), AUCHuman Development Committee Head 2009/2010Human Development Committee Member 2008/2009Business Workshop Participant 2007/2008December 2007 – June 2010: Environmental Sustainable Business Association (ESBA), BUEOrganization Team Head, responsible for recruitment of committee membersApril 2009: Make a Change (MAC), BUETook part in raising funds and organizing day events for orphansJuly 2006: Member of the Junior Cairo International Model Arab League (JCIMAL), AUC Show less

British International School Jeddah (The Continental School)
2003 - 2006IGCSE High School/Secondary Diplomas and Certificates
Jeddah Prep & Grammar School
2000 - 2003Middle School High School/Secondary Diplomas and Certificates
Loughborough University
2007 - 2010Bachelor of Business Administration (B.B.A.) Business Administration and Management, General First Class Honours
Experience

HSBC Egypt
Jun 2008 - Jul 2008Customer Relations InternLearnt the basics of banking, became skilled at opening and managing accounts; creating ATM, master and visa cards; investment banking, investments and loans; and was taught about savings, protection plans and international services that are offered by the bank, and acquired a strong client facing experience.

Palm Hills Developments
Jul 2009 - Aug 2009Human Resources InternBecame familiarized with the Human Resources Department role & responsibilities, learnt about PHD’s learning and development programs offered to employees alongside with the recruitment process which included the searching, filtering and contacting of prospective candidates for job vacancies.

British American Tobacco
Sept 2010 - Dec 2015● Drive adaptation & implementation of the Global Brand Strategy to North Africa Markets for Viceroy (Egypt), Rothmans and Pall Mall (Libya) to accomplish the brands' objectives in terms of volume, imagery, market share & profitability in alignment with corporate objectives.● Build annual operational plans which include new brand initiatives/launches, communications and activations to drive brand growth with suitable KPIs for on-going results.● Work closely with the international brand group and functional experts to bring new projects to light based on the annual cycle plan.● Management of the brand spend expenditure to ensure annual plans are accomplished within budget and propose actions in case of deviations.● On-going brand monitoring, stock level management, sales forecasting, and distribution performance monitoring to maximise competitive advantage.● Coach direct reports to certify that they are knowledgeable, trained and motivated to perform their role and support in the development & implementation of brand plans while ensuring that they understand and support the brands' vision and strategy.● Ensure appropriate involvement of creative agencies during the processes of campaign development to guarantee reaching the most optimum results. Show less - Responsible for Rothmans (second biggest international brand in the market and biggest BAT brand) & Viceroy (fastest growing BAT brand) in 2012 and 2013.- Assisted the Brand Manager in developing and completing strategic plans for brand equity development and review (Operational Plan, Brand Review, and Budget Plan).- Planned, developed, executed and analysed brand activities including communication platforms,activations and brand development to ensure that brand short and long term objectives are achieved OTIF.- Actively took part in managing day to day brand related issues such a reporting, budget management,approvals, business cases, briefs as well as supervision of stakeholder activities.- Meticulously studied research outcomes including retail audit, global consumer survey and a range of ad hoc research projects to ensure a clear understanding and proactive actions for optimum results.- Worked closely with a range of stakeholders including internal functions within BAT such as finance, procurement, supply chain as well as managing external agencies and suppliers to deliver to BAT standards. Show less - Went through the two year Global Management Trainee Program designed to build a strong foundation ofgeneral business awareness, fast track fresh graduates careers and development as well as build on leadership & managerial skills with the intention of becoming a brand manager in a successful FMCG.- The MT program entailed taking part in vigorous rotation within several functions over the span of the two years, with numerous diverse projects within Brand Marketing, Marketing Research, Corporate &Regulatory Affairs, Marketing Finance, Supply Chain and Business Development, within all of which I achieved excellent evaluations and developed a wide understanding and knowledge as part of different business functions.- Successfully completed an international assignment in Baku, Azerbaijan for the duration of six months,where I worked conclusively on five new brand launches in the Caucuses Region.- Worked on the program graduation project within a team of five Management Trainees entailing ways to enhance growth & propose solutions to fill in selected BAT Egypt gaps and achieved solid positive feedback as the project was then partially implemented. Show less
North Africa VFM Brand Manager
Dec 2014 - Dec 2015Brand Executive
Nov 2012 - Nov 2014Management Trainee
Sept 2010 - Nov 2012

Al-Futtaim
Jan 2016 - Jul 2016Retail Marketing Manager● Set up strategic marketing plans, in addition to developing, implementing and preserving existing marketing strategies to achieve the company’s objectives. ● Create and implement an integrated marketing calendar relevant to all brand plans for Ted Baker, Guess, Esprit, Marks & Spencer, Toys “R” Us and HomeWorks in Egypt. ● Forecast and monitor the marketing budget, time-lines and media plans while overseeing targets in terms of revenues and expenses.● Develop and implement Marketing programs in order to attain set objectives in terms of revenue and market share while preserving a consistent corporate image in all campaigns, promotions and events.● Use the full marketing mix to promote brands in accordance with the marketing strategy through utilizing all communication channels online and offline to reach/improve targets by staying abreast of potential marketing partners, as well as propose and negotiate agreements accordingly.● Suggest and execute ideas pertaining to tactical promotions and strategic partnerships in order to increase traffic, average basket and conversion rates.● Coordinate with the Retail Operations Manager/Team on implementing Marketing plans and recommend solutions increasing brand awareness and traffic.● Run in-store events, media, PR relations and sponsorships.● Support marketing plans and sale implementation by managing the creative development, production and execution of promotional and collateral materials with agencies and suppliers. ● Maintain online brand presence via relevant channels as well as customer database management and utilize the use of internal/ external mailing lists. Show less
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JTI (Japan Tobacco International)
Aug 2016 - Aug 2020Consumer Portfolio Manager
Constellations (Fine Jewellery & Piercing)
Apr 2020 - nowManaging Partner - Luxury Piercer
Licenses & Certifications
- View certificate

Writing Your Company Overview
LinkedInMar 2020 - View certificate

Product Photography: Jewelry
LinkedInMar 2020
Languages
- enEnglish
- arArabic
- frFrench
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