Kathryn Higgins

Experience

• 

  INFINITT North America

  Jan 2009 - now

  The Chief Culture Officer is a strategic and hands-on role, supporting the full Human Resources life cycle. Culture and Employee Engagement: Building a positive culture, increasing communications internally, gathering employee feedback / addressing concerns, tracking employee satisfaction/staff engagement, and creating strategies and programs to increase retention and overall engagementRecruitment and Retention: Developing vision for talent acquisition and recruitment strategy, coaching hiring managers to find “the right fit”, managing and overseeing the onboarding program, tracking retention data for continued improvement, creating career paths, growth plans, and succession planning Performance Management & Professional Development: Defining and communicating goals, creating systems to track this data and assist management with staying on targets, developing a compensation philosophy for consistency, providing learning opportunities, coaching, and mentorship, providing strategies for learning and organization development / HR Technology and internal HR support, while enhancing and focusing efforts on the company culture. Show less Due to the success achieved within the organization, my role shifted in an effort to maintain the culture and morale throughout a time of exponential growth. Founded and executed the first employee engagement survey. Focused efforts on talent management (acquisition and retention). Managed Leadership Development and Coaching efforts. Increased internal communications through various arenas to focus on improving upward and downward communications. Intent to improve overall employee engagement through various strategies. Show less Consolidated both the Cardiology and Radiology Departments into one unified team while standardizing and organizing the various product lines and resources into one centralized unit. Established roles and responsibilities while cross-training individuals to further their growth and career path within the company. Implemented various policies and procedures to build a cohesive foundation within the new department. Oversaw implementations, demonstrations/sales-support and related processes such as RFP’s, training, and product support and applications. Managed the team of project managers, application specialists, product specialists, demo specialists, trainers, and product managers. Show less Supervised Product Development, Sales Support, Applications, Training and Implementations for existing Cardiology PACS product in the US market. Managed product vision for today’s requirements as well as future development needs, prioritizing accordingly. Assessment of site-specific necessities during sales negotiations and existing customer meetings. Communication of unsupported requirements directly to R&D to mitigate customer dissatisfaction. Direct involvement with Marketing on effectively delivering product capabilities/strengths. Defined overall product vision, executed leadership applications, and conducted sophisticated Cardiology training to physicians and key staff. Developed and maintained certification with state and national cardiac cath registries (ACC-NCDR). Maintained product growth and integrity while following the company’s overall strategy, goals, and commitment to excellence. Managed Cardiology team, product applications, support, development, and project management team. Show less Continued involvement with development needs while focusing on sales/demonstrations, marketing and overall implementation of the product. Managed large-scale projects throughout various hospital settings overseeing all entities of the project from trigger to implementation. Conducted training (both remote and onsite) to various professionals. Authored supporting documentation for training end-users, workflow evaluations, project planning materials and timelines, and user manuals for various Cardiology and Cardiovascular departments. Show less

  • Chief Culture Officer

    Feb 2023 - now

  • Learning and Development Innovations Manager

    Apr 2019 - Mar 2023

  • Director, National Project Management and Product Support/Applications Team

    Aug 2018 - Apr 2019

  • Cardiology Product Manager and Cardiology Team Manager

    Sept 2011 - Aug 2018

  • Cardiovascular Sales and Product Specialist / Senior Cardiology Project Manager

    Jul 2009 - Sept 2011

  • Product Support Specialist

    Jan 2009 - Jul 2009