Islam Mahgoub Ali

Experience

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  University of Medical Sciences & Technology

  Oct 2012 - Apr 2014

  Web Developer

  ● Developed Online Registration System and Human Resource applications using ASP.NET, C#, and SQL Server 2005, utilizing 3-tier architecture.● Supported and enhanced existing systems while developing new solutions to meet the evolving needs of university.

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  Art Software

  Feb 2014 - Aug 2015

  Developer

  Development software according to client requirements.AccomplishmentMaintenance System for Obied Refinery Company (ORC).

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  Oasis Computer System

  Sept 2014 - Oct 2014

  Developer
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  United Software

  Jun 2015 - Jul 2016

  Developer

  ● Developed ERP software for United Software using ASP.NET, C#, and SQL Server 2012, utilizing 3-tier architecture.● Delivered tailored software services to clients, ensuring high-quality and efficient implementations.● Collaborated with clients to gather requirements and provide customized software solutions that met their needs.

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  THIQAH Business Services

  Aug 2016 - Mar 2021

  ● Led application support efforts for key government applications, ensuring high availability and performance.● Focused on optimizing service delivery, enhancing user experience, and maintaining robust application environments.● Led a team of 12 direct reports in the development and maintenance of government applications.● Managed critical applications for the Ministry of Commerce & Investment, including Trademark, Customs Exemption, and E-Services Inquiry.● Developed support strategies to ensure high availability and performance of applications.● Coordinated with government stakeholders to gather requirements and provide tailored support solutions.● Conducted performance assessments and system optimizations, reducing downtime and improving user satisfaction. Show less

  • Application Support Team Leader

    Jul 2017 - Mar 2021

  • Developer

    Aug 2016 - Jun 2017
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  Stc pay

  Mar 2021 - Sept 2023

  Application Support Team Leader

  ● Drove production support initiatives to enhance operational performance and ensure a seamless user experience.● Leveraged data-driven strategies to identify and mitigate potential risks, fostering a culture of continuous improvement.● Oversaw 17 direct reports, managing day-to-day operations and staff performance.● Managed and trained the support team, promoting a culture of continuous learning and professional development.● Implemented efficient incident and problem management processes, reducing downtime and service disruptions.● Ensured system stability and reliability through proactive monitoring, maintenance, and performance tuning.● Coordinated with cross-functional teams including development, QA, and operations to promptly address and resolve critical production issues. Show less

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  STC Bank

  Jun 2023 - now

  ● Launched and developed the Command Center, handling hiring, training, and management.● Formulated policies and procedures, and implemented new systems and technologies to enhance the Command Center's operations.● Expanded department's portfolio to support integration with STCPay.● Led migration of core banking system to Temenos T24, focusing on application-level enhancements.● Directed comprehensive disaster recovery activities to ensure uninterrupted business operations.● Managed the development, testing, and deployment of the STC Bank application.● Achieved seamless integration and improved operational efficiency of the new core banking system. Show less

  • Director of Service Management

    Jun 2024 - now

  • Senior Manager of Service Managment

    Jun 2023 - Jun 2024