Nilesh Pancholi

Experience

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  Net Perfect

  Sept 1999 - Aug 2002

  HTML Programmer
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  123 India

  Sept 2002 - Sept 2005

  Team Leader - Front end
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  Apex Division

  Sept 2005 - May 2009

  Project Manager - WebApp

  • Steered a cross-functional team of 25 people, executing projects with complex requirements, resourcing plans, and schedules, resulting in a 95% accuracy rate and a 70% increase in client satisfaction.• Managed project budgets and resources of up to $1M, resolving conflicts and ensuring on-time and within-budget project completion.• Implemented Agile methodology, enabling rapid prototyping of solutions and improving team collaboration, leading to a 30% reduction in project delivery time.• Planned and executed weekly and monthly progress reports to executive management, providing key insights and tracking project performance. This facilitated data-driven decision-making and improved project outcomes. Show less

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  Serenus Infotech

  May 2009 - Dec 2013

  Co-Founder - Technology Growth

  • Championed 50% operational efficiency and accelerated time-to-market by establishing and organizing multiple teams for business operations.• Secured a 25% higher project completion rate and 15% improved customer satisfaction by overseeing end-to-end project deliveries from requirements to deployment.• Maintained a 95% client satisfaction rate while ensuring timely project deliverables and profitability, resulting in a 20% increase in project profitability.• Established high-performing business development teams and implemented robust processes, leading to a 30% increase in revenue from new client acquisitions and a 25% reduction in overall business risk.• Structured and followed through the adoption and successful implementation of Magento (Adobe Commerce) during its country launch, overseeing 40+ international e-commerce projects and achieving a 20% increase in online sales. Show less

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  Navsoft

  Feb 2014 - Sept 2015

  Delivery Head - Ecommerce

  • Steered a cross-functional team of 50+ members, including business line leaders, IT partners, and senior management, as the architect for a new e-commerce product. Successfully delivered the project on time and within budget.• Acted as the principal point of contact for a high-profile client, maintaining a 95% customer satisfaction rate and establishing long-term partnerships.• Provided technical expertise and solutions to team members, resulting in a 30% reduction in issue resolution time and ensuring a seamless user experience.• Accomplished a 20% increase in project efficiency and on-time milestone delivery by effectively defining project scope, tasks, deliverables, dependencies, resources, and timelines using Microsoft Project Plan (MPP).• Designed and implemented a comprehensive product roadmap, resulting in a 25% increase in customer satisfaction and a 15% growth in product adoption. Show less

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  Pepper Square - UX & UI Design, Software Product Development

  Nov 2015 - Dec 2022

  • Orchestrated global project delivery with a team of 80+, achieving exceptional profitability by increasing project margins by 15% across all engagements. • Administered a comprehensive Learning & Development program resulting in a 20% increase in team expertise and a 30% reduction in onboarding time for new hires. • Introduced and institutionalized a "Meritocracy Framework" for objective performance evaluations, resulting in a 25% increase in employee satisfaction and a 10% rise in productivity. • Defined and tracked OKRs (Objectives and Key Results) across all teams, leading to a 20% improvement in goal attainment and a 15% increase in revenue growth. • Collaborated with the leadership team to review business plans and strategize activities, resulting in a 10% reduction in operational costs and a 12% increase in market share. • Operationalized robust governance models, ensuring 100% compliance with quality standards and achieving a 98% customer satisfaction rate. Show less • Led global delivery operations across multiple locations, achieving a 95% on-time delivery rate and a client satisfaction score of 90%+. • Enforced strong engineering practices with code reviews, test automation and deployment, thus reducing project cycle time by 20% and improving resource utilization by 15%.• Developed and executed strategic plans that increased operational efficiency, reducing project cycle time by 20% and improving resource utilization by 15%. • Cultivated strong client relationships, resulting in a 25% increase in repeat business and a 20% growth in client referrals. • Implemented robust governance processes, ensuring 100% compliance with quality standards and contractual obligations. • Fostered cross-functional collaboration, resulting in a 15% increase in project success rate and a 10% improvement in cross-team communication. Show less • Managed end-to-end deliveries with a team of 50+ cross-functional champions, achieving a 98% project success rate and a 95% customer satisfaction rate. • Synergized with clients to gather business requirements, resulting in 100% alignment between project deliverables and customer expectations. • Put into action scrum meetings and sprint reviews, resulting in a 15% reduction in project backlog and a 20% increase in team productivity. • Deployed and presented project status dashboards to the leadership team, ensuring transparency and facilitating informed decision-making. • Assisted the presales team in securing new projects, resulting in a 30% increase in sales revenue and a 20% growth in the client portfolio. • Technical guidance coach to the technology team, resulting in a 25% improvement in development efficiency and a 10% decrease in defect rates. Show less

  • Director of Delivery - Delivering High-impact solutions in technology

    Sept 2018 - Dec 2022

  • AVP - Global Delivery - Global Operations Leader & Client Success Enabler

    Nov 2016 - Aug 2018

  • Delivery Head - Operational Excellence Champion

    Nov 2015 - Oct 2016
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  Grep Digital

  Jan 2023 - now

  Consulting Partner – UI/UX
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  Independent Consultant

  Jan 2023 - now

  Digital Experience and Solution Consulting