Kagiso Msimanga

Experience

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  Protea hotel midrand

  Feb 2012 - Oct 2012

  Front Desk Receptionist

  Customer serviceBooking customers in and out the hotelChecking schedulesArranging shuttle for customers front desk administrationHandling queriesselling loyalty cardsResolving problemsUpdating databaseBuilding long-term relationships with customersReporting to manger daily

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  Arysta LifeScience

  Jan 2014 - Jan 2015

  Personal Assistant

  • Data capturing and document control• Requests for quotations and financial budget• Compiling information• Ensure guidelines are met• Discussing updates with clients and manager• reporting back to manage on a daily basis

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  Clientele Limited

  Jun 2015 - Feb 2016

  Sales Agent

  • Call potential clients to expand database• Explain various features of our products • Analyze customer’s insurance policies and suggest additions• Maintain electronic paper trail• Handle policy renewal• Reroute calls to the correct relevant department

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  NMG Benefits

  Feb 2016 - now

  Contact center administrator

  • Handle members inquiries both telephonically and by email manage and resolve customer complaints• provide customers with product and service information• enter new customer information into system and update information• Process orders, forms and applications• Identify and escalate priority issues, and reroute to relevant source• document all call information according to standard operating

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  Salt Employee Benefits

  Jul 2017 - now

  Quality Assurance Specialist

  Quality assurance of claims Tax application Feedback to and from our members and companies Continuous follow ups Processing of claims Employee benefits infomation