Samuel Asekomhe

Experience

• 

  Guinness Nigeria

  Jun 2001 - Feb 2004

  Promotional Representative

  · Execution of sales promotions.· Represent the company at events.· Undertake market research and establish the best way to reach target groups.

• 

  Catholic Youth Center

  Jun 2001 - Feb 2004

  Sales Supervisor

  · Sales of Religious Articles.· Sales Supervision.· General Office Administration.

• 

  Wema Bank Plc.

  Apr 2009 - Feb 2010

  Customer Service Representative

  · Provide splendid customer services to customers in a friendly and courteous manner at all times.· Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly.· Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.· Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties.· Inform and suggest new banking products to customers.· Provide information to customers on their account status and account balances.· Open new bank accounts according to laid down rules and guidelines.· Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction.· Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions.· Participate in marketing and awareness campaigns in the bank to create an enlarged customer base.· Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.· Ensure that customers’ confidential information is properly protected and only used for official purposes.· Be involved in performing some financial related and marketing transactions.· Channel complex customer complaints and challenges to the right quarters for effective resolution. Show less

• 

  Nigerian Breweries Plc

  Apr 2012 - May 2022

  · Management of distributors account.· Creation of distributors Orders.· Execution of trade marketing activities.· Management of sales executives to ensure availability of Nigerian Breweries brand across retail and whole sellers outlets.· Management of the digital platform through which retailers places their orders.· Supervision of team and steering them for performance.· Credit management of key distributors.· Coach and spot check Sales Executives.· Development and review of distributor business plan.· Prepares Area Sales forecast.· Prospecting and appointment of distributors.Regularly review sales data and create reports for management officers.Utilize business intelligence tools to provide sales insights to marketing and sales staff.Travel to organization locations within a given area to meet with and manage sales staff.Review sales policies and update policies and curriculum as needed.Identify both struggling and successful sales initiatives and explore ways to improve on sales metrics.Communicate actively with sales teams in a given area to help foster a team environment. Show less

  • Area Sales Manager

    Apr 2019 - May 2022

  • Key Account Executive

    Apr 2012 - Apr 2019
• 

  ICBC (Insurance Corporation of British Columbia)

  Feb 2023 - May 2023

  Customer Service Adjuster

  • Handling the more straightforward claims typically that are low risk and do not require more in-depth research, or redirecting to the appropriate team.• Establishing rapport with customers and responding to inquiries regarding claims policies, procedures, and coverage while encouraging changes to current coverage or purchase of additional coverage.• Extracting claim information from customers to determine the type of claim, confirm coverage, process payments, process breaches, and outstanding debts/subrogation and liability. • Applying guidelines to evaluate claim information and determine if claims can be resolved within the scope of authority, or if referral is appropriate. Assessing liability based upon information and case law for claims that can be resolved at first contact.• Working within established guidelines, procedures, policies, and standards and performing all tasks from claims reporting, and straightforward breach processing to file closure for settled claims.• Settling low-risk claims within reserve and settlement financial limits within the scope of the role, where appropriate.• Reviewing, processing, and authorizing reimbursements to customers based on specific schedules and guidelines.• Refer for collection, claims with outstanding debt arising from claims or insurance coverage. • Explaining corporate policies and procedures on the collection of debt and instruction from appropriate department staff, initiating a payment or partial payment of the debt to process the claim. Show less