Anthea C.

Experience

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  Bakers Delight

  Mar 2017 - Jun 2022

  Sales Assistant

  - 2020 Gillespie Award Recipient - Customer Service and forming rapport with both regular and new customers alike- Merchandising - Handling Customer Complaints - Managing Phone Enquiries and Orders - Achieving Target Sales and maintaining high Average Sales- Money Handling (Banking) - Assisting with Stocktake

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  EcoQUT

  Jul 2017 - Mar 2018

  Media and Publicity Coordinator

  This is a highly creative role that entails the management of ecoQUT's social media presence via engaging the community through consistent and innovative means. The individual must create content to market and update the community on events, competitions and other club activities and objectives. This role heavily relies on skills such as: - Clear written communication- Design thinking- Attention to detail - Collaboration - Design Theory

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  Humans of QUT

  Dec 2018 - Jul 2019

  Director

  This role involved:- Collaborating with Staff to train and co-create a supportive and innovative space for the HoQ Team Members - Providing Research Partners with the required data and information to compose a Research Paper- Interviewing the QUT Community at university events and building positive relationships- Transcribing, Editing, Writing and Publishing Posts to the Facebook Page- Setting marketing goals and employing strategies in order to attain them within a period of time- Maintaining a consistent design style across all social medias - Recruiting and Interviewing new members Show less

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  Department of Transport and Main Roads

  Mar 2019 - Mar 2019

  Co-Lab Youth Road Safety Challenge 2019 Partipant

  A two day design competition held from 12/03 to 15/03 that involved collectively brainstorming, refining and constructing an appealing advert to pitch to the attendees and other stakeholders such as TMR. This included:- Team collaboration - Design thinking (divergent / convergent) - Communication of ideas to both peers and wider conference audience

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  Anthea E. Designs

  Jun 2020 - May 2022

  Freelance Designer

  Providing design services including: - Personalised Digital Portraits (vector and hand-drawn) - Optional added motion graphics Selling art prints, enamel pins and giftware through Etsy

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  NAB

  Mar 2021 - Jul 2023

  Customer Advisor

  - Engaging with customers - Maintaining an in-depth knowledge of NAB’s products and services, informing customers of suitable options that best suit their needs- Completing over-the-counter account opening, unsecured lending and deposit product activities- Demonstrating NAB's Smarter Banking options (self-service and digital) to customers

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  AXcelerate

  Jul 2023 - Mar 2024

  Customer Success Representative

  Commenced: 17/07/2023- Provide support to customers by answering queries regarding the software via online or phone communication platforms- Manage and resolve customer inquiries and escalate where required- Complete tasks within identified service standards- Keep records of customer interactions, transactions, comments, escalations, and actions taken- Deliver high-quality customer service and professional communication- Build strong relationships to drive high levels of customer retention Show less

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  NAB

  Apr 2024 - Oct 2024

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