Nathalie Villegas

Experience

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  RONACA SA

  Jan 2008 - Feb 2010

  Administrative Assistant RONACA Refrigeration Center SA

  * Customer service and administrative duties* Schedule projects of management* Keep updated client lists daily* Bill Payment * Invoicing Report* Create Inventories of Company Materials* Coordinate appointments with customers

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  Hewlett Packard Enterprise

  Mar 2010 - Oct 2013

  * Work with the HR Team to analyze the need of having Engagement Activities due to the increase of people leaving the Service Desk and the company* Create and work on surveys that were sent to the majority of the HP employees to reveal how important is for a person to feel themselves part of a company* Emotional Salary presentations and conversations so, people can see they are not machines* Open spaces to work in the building so, they can either work there or in their cubicles* Develop the Cross-functional need in the HP employees so, they can learn new tasks, the different Teams can increase task delegation in the operations and also the company can count with more people learning different duties and defining their career paths* Work from Home opportunities: Starting with hybrid locations between home and office we could give collaborators the opportunity to have a full time job opportunity at home decreasing sick leaves and early and unnecessary employee leaves Show less *Provide Technical IT Support Level 4 for users and technicians from Mexico, Canada, USA, Spain and South America*Provide IT Support to End Users and HP Technicians if necessary expedite processes for them to receive a new computer or loaner one.* Work on customer escalations received on the Service Desk, contact the customers or HP parties to reach the best resolution possible to decrease the negative impact that the escalations might cause* Focal point of contact to discuss / provide information about the different applications handled by the Service Desk in case a customer or HP parties required Show less

  • Engagement Team Coordinator

    Nov 2011 - Oct 2013

  • Technical Solutions Rep. IV Coordinator

    Mar 2010 - Nov 2011
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  APL Logistics

  Dec 2013 - Oct 2015

  Logistics Analyst and Supply Chain

  *Coordinate shipments delivery*Request Forecast*Provide visibility of shipment payment request*Coordinate with customer´s providers while educating them in operational logistics procedures*Proactive root-causing and process redesign based on customer feedback and services issues.*Request services and rates, to process shipment movements and payments.*Coordinate exceptional handling of sensitive cargo. Like hazardous ones.*Monitor performance of providers*Review business opportunities in daily operational processes with existing and new customers*Coordinate all Logistics operation from Cargo Origin to Cargo Destination Delivery.*Gather all the import or export documentation to coordinate the cargo movements. Ensure the information in the system and the documentation is input, accurate and handled timely.*Billing process adding charges on new or existing invoices. Show less

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  BPO International S.A.

  Nov 2015 - Dec 2016

  Billing Analyst Manager

  *Manage the processing, inventory, auditing, allocation and payments of Telecom Invoices in an accurate and timely manner.* Manage quality in the department.* Create special reporting for different customers.* Assist and participate in company implementations.* Handle customer and management requests* Analyze expenditure trends and identify abnormalities* Perform variance analysis reviews.* Actively engage with Telecom Vendors to verify contract compliance, open and track billing disputes, discrepancies, track credit receipt and resolve payment issues.* Manage resolution of billing discrepancies to assure corrections are made with Vendors and Credits are received in a timely manner and properly reconciled.* Perform detailed analysis of Carrier inventory and billing to identify areas of opportunity to drive down cost for the client.* Perform Training* Provide Training for new hires Show less

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  Universidad Latina de Costa Rica

  Jun 2016 - Aug 2019

  Human Resources Management Professor

  Human Resources Management Professor

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  IBM

  Jan 2017 - Feb 2020

  Infrastructure Dispatcher

  A Dispatcher analyzes all incoming work and assigns it to appropriate resources, ensuring SLAs are met and that processes are followed. They direct work and projects from multiple clients to groups/individuals in the delivery squads. They ensure that the tasks that provide normal client operations, implementation of hardware, software, application or network systems, and improvements within a technical work area or process

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  Kyndryl

  Feb 2020 - Jan 2023

  Project Manager: Customer Implementation Projects

  Project Manager This role is responsible for leading a project team in delivering a solution to the client using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract. They have overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management. They are responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team and the client. They provide day to day direction to the project team and regular project status to the client. Show less

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  Kyndryl

  Jun 2023 - now

  • Hyperscalers Alliance Operations Manager

    Dec 2022 - now

  • Senior Lead, Program Management – Program Execution Focal

    Jun 2023 - Dec 2023