MATTHEW A SMITH

Experience

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  Booz Allen Hamilton

  Apr 2007 - Jun 2013

  Consultant

  Evaluated and responded to tierII escalated help desk ticketsAssisted in the development of a new function to solicit,categorize and track process improvements submitted by Core Services staffDesigned an internal knowledge base to improve efficiency in diagnosis of common issuesCompiled and analyzed data to identify trends leading to increased efficiency and user satisfactionIdentified and implemented process improvementsConducted user acceptance testing (UAT) for internal and third party procurement, invoicing and expense reporting applicationsEducated users on best practices and firm policy relating to all aspects of the Source to Pay environment, including Federal Acquisition Regulation (FAR) compliance Show less

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  K12

  Apr 2014 - Nov 2014

  Personal Admissions Liaison

  Generated greater than $4M in revenue for the firm and partnered schools by converting more than 500 leadsResolved client inquiries regarding compliance and product offerings

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  Advance Health

  Nov 2014 - Mar 2015

  Quality Assurance Analyst

  Collection and analysis of home health evaluation data from Nurse Practitioner submissionsImprovement of proprietary application to increase client deliverable volume by 13%

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  Hyundai of Chantilly

  Jan 2017 - Jan 2019

  Senior Sales Consultant
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  Fairfax Hyundai

  Jan 2020 - Jan 2021

  Client Advisor

  Qualify customers, perform needs assessment, educate customers on products and financing options, facilitate the sales process, ensure customer satisfaction after the sale

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  AutoNation

  Sept 2020 - Jun 2022

  Sales at AutoNation
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  CARFAX

  Jun 2022 - now

  Inside Sales Account Executive