Lauren Suber

Experience

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  United Cerebral Palsy

  Jan 2006 - Jun 2006

  Student Volunteer Coordinator

  • Appreciation Brunch – Student Volunteer Coordinator, Internship• Obtain and manage donations, sponsors, guests, food, décor, location, etc.• Organize program agenda and individual events from project creation to execution• Construct awards and gifts for volunteers and dedicated employees• Incorporate creativity

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  Orange County Public Schools

  Jan 2007 - Jun 2007

  Student Event Manager

  • Liaison between UCF student volunteers, Riverdale staff, & vendors• Coordinated over 800 individuals, food & beverage, entertainment, etc.• Responsible for all details including the finances, budgeting, & fundraising

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  Gaylord Entertainment Company

  Jun 2008 - Apr 2015

  • Accurately managed and balanced a cashier bank on a daily basis• Knowledgeable of all leisure and convention amenities and space throughout our property of 1,406 rooms• Provided efficient, informative, and personalized service to all guests and co-workers• Fully empowered with a willingness to take ownership of guest situations and discrepancies• Proactive approach to possible guest issues• Self-motivated and project-oriented (i.e. Front Desk Amenity Project) Reservations Sales Associate / Relâche Spa Reservationist – STAR Trainer Coordinate and customize all aspects of business & leisure guest’s travel and accommodationsVast knowledge of all resort amenities, benefits, including Relâche Spa retail products and servicesCreated additional training materials for the department and revised departmental forms/checklists

  • Conference Coordinator

    May 2011 - Apr 2015

  • Guest Service Agent – STAR Trainer

    Jul 2010 - May 2011

  • Reservations Sales Associate / Relâche Spa Reservationist – STAR Trainer

    Jun 2008 - Jul 2010
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  Marriott International

  May 2011 - Apr 2015

  Conference Coordinator

  • Facilitate the execution of multi-million dollar conferences at a full service, four diamond resort with 1,406 guest rooms and 470,000 feet of convention meeting space • Serve as a liaison between high-level, professional meeting planners and all resort operations• Create and develop strong client relationships through enthusiastic and hands-on customer service• Oversee local catering events such as menu tastings, proms, galas, weddings, auctions, etc.• Suggestively sells meeting planners upgraded menu items and meeting enhancements to capture additional revenue while exceeding client expectations and contributing to departmental sales goals • Provided problem-solving skills to meeting planners by being proactive in recognizing and fulfilling the onsite needs of the group• Attend conference pre-convention and post-convention meetings and review all group related documents including resumes, history, events orders, and banquet event orders; taking full ownership of all aspects of the client program from start to finish• Communicate event details to hotel operations, including banquet food & beverage needs, function room set-up, billing, transportation, housing, audio visual requirements, recreation, activities, décor, etc.• Guide, coach, counsel, develop, and inspire direct reports in a way to promote teamwork, communication, and maximum productivity • Partner and communicate with other co-workers, clients, and vendors on a timely basis to coordinate agendas for flawless transitions, setups, and teardowns• Maintain an upbeat and positive attitude in a fast paced and demanding atmosphere• Utilize Marriott CI/TY software (similar to Delphi) to process reports, enter data, and update event orders Show less

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  Levy Restaurants

  Apr 2015 - Sept 2016

  Catering Sales Manager

  • Coordinate events at the Amway Center, the Camping World Stadium (Citrus Bowl), and the Bob Carr Performing Arts Center to ensure that all catering services exceed guest expectations • Responsible for achieving annual sales and profits related to group sales events, while working in partnership with operations to deliver "The Levy Difference"• Maintain strong relationships with clients during the coordination, execution, final payment, and evaluation stages of services• Build and maintain strong relationships with subcontractors, vendors and Levy Restaurants team members • Ensure that team members consistently deliver "Thousand Detail Dining" to every guest, every time• Respond and assist in any group sales guest service issues• Track and communicate results of group sales marketing tactics • Make informed recommendations for new service and product development• Use applicable Levy systems (Reserve Anywhere, eLevy and more) Show less

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  Marriott Hotels

  Dec 2016 - Dec 2018

  Social Catering & Event Sales Manager | Certified Wedding Professional

  • Develop business leads, solicit potential clients, service existing accounts, sell all hotel facilities, and meet and exceed budgeted revenue• Create and follow a targeted action plan and update plan on a monthly basis. Develop, pursue and follow-through with business leads within the Local Social and Wedding Markets• Develop business leads, solicit potential clients, service existing accounts, sell all hotel facilities, and meet and exceed budgeted revenue• Create and follow a targeted action plan and update plan on a monthly basis. Develop, pursue and follow-through with business leads within the Local Social and Wedding Markets• Practice effective revenue/yield management to include wise negotiation and booking function space, focused solicitation during soft occupancy periods and effective rate and price negotiation• Arrange and attend bridal expositions/trade shows, special functions, and community outreach events• Manage and promote Greenville Marriott via Social Media outlets such as Facebook, Twitter, Pinterest, Instagram, etc.• Manage inquiry calls and providing proposals that are designed to maximize revenue while satisfying clients’ needs in a timely manner• Accurately draft and execute all sales contracts, rate agreements, and banquet/catering event orders• Secure committed funds from deposit through final payment, timely and aligned with executed agreements• Consult with clients to plan all details such as guest reservations & group block accommodations, event guest count, setup and vendor information, menu selection, as well as full banquet service schedule• Maintain accurate and proper handling/records of catering and reservations books.• Determine client needs and possible objections; provide persuasive arguments to close the sale while negotiating rates to maximize revenues Show less

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  Greenville Marriott

  Dec 2018 - Oct 2019

  Corporate Group Sales Manager | Social Media Manager | Community Relations Coordinator

  • Responsible for all corporate functions and group room blocks for the hotel• Partner with Revenue Management to ensure proposed rate negotiations meet the financial needs of the property• Conducts market analysis to determine client needs, occupancy potential, rates desired, etc.• Promote business development via proactive & reactive sales and daily solicitation• Develop and implement new sales initiatives, strategies and programs• Target key accounts and clients to build brand loyalty• Identify new markets and business opportunities to drive sales and increase year-over-year revenue• Maintain sales volume and market pricing by keeping current with supply and demand, changing trends, economic indicators and competitors• Cultivate internal & external relationships (i.e. local vendor partnerships to champion referral business and strengthen client relations) • Prepare quarterly action plans and financial objectives• Work alongside corporate Director of Community Relations and Marketing team to promote property via internal and external communication and social media outlets Show less

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  Hyatt Place

  Oct 2019 - Mar 2020

  Senior Sales Manager

  • Responsible for selling and servicing all association & corporate functions and group room blocks• Solicit, negotiate, and secure new/repeat business while maximizing rates to meet and exceed budgeted goals• Qualify leads, identify client needs, establish expectations, conduct site visits, manage and update sales funnel• Execute sales contracts, create banquet event orders, manage financial payments/accounting, and coordinate with internal and external operational departments to ensure customer satisfaction• Organize and detail all onsite meeting and banquet function specifications (i.e. setup and space requirements, event times, catering menus, rental equipment, décor, audio-visual, transportation, third party vendors, etc.) • Ensure group room block and catering revenue goals on pace, generate B2B marketing opportunities, record and monitor results to maximize hotel occupancy and overall profitability• Prepare and review weekly reports to track current market and financial changes • Analyze evolving market, identify competition's products, strengths, and weaknesses; and ensure the property is on trend and up-to-date with current industry standards• Develop and implement sales and marketing promotions via social media management• Schedule onsite networking events that showcase and highlight property and promote business development• Remain active in the community and professional organizations to maintain high visibility and promote sales Show less

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  Venture X - Greenville Plush Mills

  Nov 2020 - May 2021

  Community Coordinator

  Community Relations | Member Services | Co-Working Events & Office Management

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  Association for Roll-to-Roll Converters

  May 2021 - Oct 2023

  The Association of International Metallizers, Coaters and Laminators (AIMCAL), founded in 1970, is a global nonprofit trade association representing converters of metallized, laminated and coated flexible substrates and their suppliers. After recently rebranding as the Association for Roll-to-Roll Converters, "ARC" continues to grow it's industry network, collect and distribute information to increase industry knowledge, while fostering an environment that builds relationships and a spirit of cooperation between member companies worldwide. Our organization provides training programs, industry news and updates, job postings and networking, industry events, conferences, tradeshows, and more. We pride ourselves on our motto to "educate, connect, and grow" the converting community. Show less

  • Director of Events

    May 2021 - Oct 2023

  • Event & Program Manager

    May 2021 - Oct 2022
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  Home

  Oct 2023 - now

  Stay-at-Home Parent
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  Sandpiper Agency

  Jun 2024 - now

  Director of Client Relations

  We proudly offer a range of services to empower small businesses, enhance development, and build stronger community connections.EVENT CONSULTING, PROJECT MANAGEMENT, & SMALL BUSINESS SUPPORTOur expertise lies in organizing impactful events, managing projects with precision, and offering tailored support to help small businesses grow. We prioritize your unique needs to drive development, foster professional networks, and create sustainable success. Through collaboration and innovative strategies, we ensure your business thrives while building meaningful community relationships.WEBSITE DESIGN & DEVELOPMENTWe design user-friendly, mobile-responsive websites that reflect your brand's voice and vision. Not sure where to start? We guide you in creating clear, persuasive content that effectively communicates your message and motivates visitors. With performance optimization at the forefront, we deliver seamless, engaging digital experiences across all devices.SOCIAL MEDIA & SEO STRATEGYExpand your reach and connect with your audience through our dynamic social media and SEO services. We create engaging, brand-consistent content while implementing smart, sustainable SEO strategies to boost your website’s visibility. Together, we’ll build a cohesive digital presence that drives meaningful, long-term results.ONGOING SUPPORTOur commitment to your success doesn’t stop at launch. We provide premium hosting, regular website maintenance, and content updates to keep your digital assets performing at their best. Beyond technical support, we continue managing your social media presence, refining SEO strategies, and creating fresh content to engage your audience and grow your brand.These services are designed to equip small businesses with the tools and support needed to thrive, both digitally and within their communities. Show less