Michelle Zarate

Experience

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  Walt Disney World

  Jan 2014 - May 2014

  Merchandise Cast Member – Disney College Program

  - Interacted with over 2000 guests daily and worked to provide the best guest experience at the various park locations- Created a safe and show ready environment for guests through stocking of merchandise with close attention for attractive visual displays, cleanliness, and cautious of any safety hazards- Individually sold an average of $900 of merchandise daily and worked with other cast members to meet sales goals- Used computerized registers and cash-handling for merchandise transactions- Prepared packages for delivery / shipping to resorts and other locations- Assisted with store opening / closing operations Show less

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  Tsinghua University

  Jun 2014 - Jul 2014

  Teacher and Group Facilitator

  - Selected as one of 12 students out of 52 applicants for a paid teaching internship at Tsinghua University- Co-instructed and developed 30 language and cultural lessons plans for a class of 50 rising sophomores- Collaborated with Chinese faculty and international teachers to administer the English summer camp of over 3500 students with after school activity programs

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  Space Camp Turkey

  May 2015 - Aug 2015

  International Educator

  - Supervised and instructed groups of 12-15 international campers during week-long summer programs on space related topics in a classroom setting- Trained children on simulators similar to those used by NASA to give sense of what it is like to work and live in space- Fostered teamwork and global friendships by uniting diverse campers through group activities

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  Amazon

  Feb 2016 - now

  • Responsible for the successful orientation, training, and coaching of new leaders; onboarded over 70 upper management leaders and monitored weekly trainings• Created a website for newly hired managers that provides information and resources to assist with their transition into the company and improve manager retention at the site• Developed the ATL2 ambassador program by creating the training curriculum and promoting the program for the building reaching a 300+ ambassador headcount yearly• Facilitate orientation of hundreds of associates per week by managing a team of 14 learning coordinators and trainers across four shifts (days/nights) by standardizing onboarding flow• Ensure all training materials are up to date to meet network requirements; created a website that houses all the material to assist with new hires and complete network training initiatives • Assist with launch sites across the Southeast region to send top performing ambassadors to help train hundreds of new hires during building openings• Partner with senior leadership to create cross training plans and conduct training refreshers for thousands of associates to improve productivity in the various departments• Drive training compliance of safety standards and process paths across all departments of over 6000 employees through daily reporting Show less Area Manager II, MIA5 October 2018-June 2020• Managed team of 150+ associates and drove production goals through daily feedback and engagement• Drove focus on quality by introducing Kindle application used by network to audit locations where packages had the highest risk of missing CPT and reported weekly compliance audits seeing overall 20% reduction in stack lates • Created daily trailer list to organize scheduled freight delivery by type of box size and AMZL percentage ensuring balanced freight mix to maximize sort efficiency Inbound Area Manager II, JAX3 October 2017 – October 2018• Created two zones in the inbound dock to manage pass through by including a processing and a pick up zone that decreased PIT travel time by 50% and increased pass through stow rates by 25%• Delivered results by finishing Inbound operations over 100% weekly and driving rates and quality through coaching and engagement with a daily headcount of 60 associates per shiftUniversal Area Manager, CLT2 September 2016- July 2016• Launched IXD building and created training plans, materials, and standards for Universal department• Drove quality improvement across all shifts by implementing QHUD program that allowed managers to provide real time feedbacks and perform daily audits to reduce building DPMO• Assigned as point of contact for the Universal department; communicated weekly with representatives of other IXD buildings and engineers about process improvements and software changesAFE Area Manager, BWI2 February 2016 – September 2016• Managed team of 50 and focused on employee relations• Maintained connections score above a 4.5 and had a 5% week over week increase in pack rates, reducing negative productivity feedbacks from 30% of the workforce to less than 10% Show less

  • Human Resources Business Partner

    Oct 2023 - now

  • Learning Area Manager

    Jun 2020 - Oct 2023

  • Area Manager

    Feb 2016 - Jun 2020