Ludaymer Lugo

Experience

• 

  PwC

  Aug 1994 - Sept 1996

  Financial Auditor - First Assistant

  Specialist in financial auditing of companies in the manufacturing and service sectors; elaboration of financial statements adjusted according to the inflation rate, in accordance with Venezuelan Accounting Principles; elaboration of internal control memoranda, pursuant to auditing standards; evaluation of the payroll area and revision of the calculation of theoretical maximum liability. Revision of bank conciliations, property, plant, and equipment, in accordance with auditing standards and Venezuelan general accounting principles; supervision and counting of the annual inventory of manufacturing companies; preparation and revision of the translation of financial statements into US currency ($), pursuant to FASB-52; elaboration of auditing reports. Show less

• 

  Hotel Tamanaco, C.A.

  Oct 1996 - Jun 2007

  Chief Accountant Officer

  Established and monitored financial statements for the hotel and its subsidiaries with historical figures and in updated figures according to the inflation rate, pursuant to the Venezuelan Accounting Principles - DPC 10. Calculation of the mixed method – re-appraisals of property, plant and equipment – and its incorporation to individual and consolidated figures of the financial statements of the company, in accordance with the Venezuelan accounting principles; in charge of writing the notes for the annual audited report, according to the proposals of the Executive Committee of the Company; evaluation and analysis of the real monthly financial figures vs budgets. Preparation of the financial information to be sent to the National Securities Commission. Calculation and revision of labor commitments and all the concepts set forth in the Organic Law of Labor and other Venezuelan legislative entities and the incorporation of their financial effects in the hotel accounting. Supervision and revision of the proper analysis of the accounts comprising the trial balance of the company. Show less

• 

  InterContinental Hotels Group (IHG®)

  Jan 2008 - Jul 2021

  Focus on organization and motivation of the teamMaximize service and improve profit YOY for the hotelSupport HHRR with negotiations for payroll reduction and reorganization of headcount Supporting the Director of Marketing with Digital Marketing efforts including SEOs, Ads placement on third party platformsSupport Social Media initiatives/ comments and email campaigns to increase our direct revenuesTrack social media complaints and implementing solutions to maintain a positive social mediaManage with Chief engineer asset protection maintenance and capital improvement projects Show less Team Leader of the department of finances for Holiday Inn Resort Aruba, two InterContinental hotels and one Crowne Plaza Hotel in Venezuela. Overall Financial Lead for business, financial performance including budget and forecast, internal control compliance, as well as analysis of business strategies according to the needs of the region. The position also required preparation of detailed financial projections for new and conversion hotel opportunities, by working with Corporate Finance, Revenue Management, Sales & Marketing & General Managers. Show less Hotel’s financial performance was driven through development and maintenance of efficient work processes, analyzing optimal market mix to maximize hotel’s revenue and profitability.In charged of the financial area of the hotel- leading the following departments: accounting, credit and collection, accounts payable, payrolls, cost and purchasing department.Elaborate the annual budget and monthly forecast of results. Evaluate and implement internal control compliance. In this role the final internal audit improved significantly. Control Self Assessment CSA-2017 97.45% . CSA 2016 96.62% . CSA-2015 93.48%. CSA-2014 88.67%.In 2016, represented the hotel in the new staff hiring negotiation process, therefore in charge of developing the calculations for the agreed benefits and the strategies for closing the negotiations. Member of the hotel’s executive committee and the strategy committee for income and marketing. In charge of achieving the annual financial and non-financial goals. Constantly supporting all of the hotel’s operation areas, improving and enforcing procedures in order to obtain efficient and effective results.Member of the Executive Board of the Hotel, responsible of overviewing and creating action plans to target annual metrics goals. Show less Supervised and analyzed the monthly operative results. Acted as liaison between the hotel, corporate clients and government. Coordinated the daily operations for credit sales income. Evaluated operational risks due to credit extended to clients. Special Project: Elaborated individual and consolidated financial statements with historical figures, adjusting them according to the inflation rate, calculated under the mixed method and its incorporation to individual and consolidated figures of the financial statements of the company, calculation of differed tax pursuant to Venezuelan Accounting Principles, and the application of International Accounting Standards, initial adoption under VEN-NIF. Show less

  • General Manager at Tamanaco InterContinental Caracas

    Aug 2018 - Jul 2021

  • Area Director of Finance and Business Support – Caribbean and Venezuela

    Jul 2014 - Aug 2018

  • Director of Finance and Support at Holiday Inn Resort Aruba - Beach Resort & Casi

    Jul 2014 - Aug 2018

  • Director of Finance at Tamanaco InterContinental Caracas

    Jan 2010 - Jul 2014

  • Credit & Colletion Manager at Tamanaco InterContinental Car

    Jan 2008 - Dec 2009
• 

  Hotel Tamanaco Caracas

  Sept 2021 - now

  Leadership and Team Motivation: Foster a positive and collaborative work environment, driving team engagement through professional development programs and team-building activities.Maximizing Efficiency and Profitability: Implement strategies to optimize operational processes and increase annual revenue, ensuring sustainable growth.Collaboration with Human Resources: Work alongside the Human Resources department on organizational restructuring and the implementation of policies that enhance talent retention and improve team efficiency.Support for the Director of Marketing: Collaborate in developing and executing digital marketing strategies, including SEO and advertising on third-party platforms, to enhance visibility and customer attraction.Social Media Initiatives: Develop and oversee social media campaigns, responding to comments and managing complaints to ensure a positive company image and generate direct revenue through these platforms.Asset Management and Maintenance: Lead capital improvement and maintenance projects, collaborating with the chief engineer to ensure asset protection and facility optimization.Performance Analysis and Decision-Making: Oversee the analysis of performance data and market trends to make informed decisions that drive growth and competitiveness. Show less As General Manager at Casino Tamanaco:Operations Management: Effectively oversees and manages the daily operations of the casino, ensuring all departments function smoothly and efficiently to deliver an exceptional guest experience.Regulatory Compliance: Guarantees adherence to all relevant regulations and industry standards, implementing policies and procedures that mitigate risks and uphold the integrity of the casino's operations.Strategic Development: Develops and implements innovative strategies designed to enhance profitability, improve customer experience, and drive long-term growth for the casino.Cross-Department Coordination: Collaborates with various departments, including gaming, hospitality, and marketing, to streamline operations and ensure a cohesive approach to achieving organizational goals.Financial Oversight: Monitors financial performance closely, analyzing revenue streams, expenses, and profit margins. Prepares detailed management reports to support decision-making and inform stakeholders.Staff Management and Training: Leads recruitment, management, and development of staff to ensure a well-trained, motivated workforce capable of delivering top-notch customer service and operational excellence.Market Analysis: Conducts regular market analysis to identify trends, competitive practices, and customer preferences, using insights to propose and implement improvements in services and offerings.Problem Resolution: Proactively addresses and resolves operational challenges, fostering a safe, secure, and efficient environment for both guests and staff. Show less

  • Corporate General Manager

    Aug 2021 - now

  • Casino General Manager

    Sept 2021 - now