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Prajakta Kulkarni-Joshi

Prajakta Kulkarni-Joshi

Back Office Executive

Followers of Prajakta Kulkarni-Joshi20 followers
location of Prajakta Kulkarni-JoshiPune, Maharashtra, India

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  • Timeline

  • About me

    Bachelor's degree in Zoology and Fisheries at Shivaji University

  • Education

    • Shivaji University

      2015 - 2018
      Bachelor's degree Zoology Fisheries A

  • Experience

    • IFB Care

      Aug 2021 - Nov 2022
      Back Office Executive

      My responsibilities were, to take customer calls to assist them with the issues being faced by them with IFB products.It included registering that call on SAP product, understanding their issues/queries, redirecting those calls to available technicians, assigning technicians to the calls, making sure they reach the customer's place in time and followups.Documenting all the queries, making reports, selling IFB products to customer over call. Coordinating with other team members to make sure that customers are satisfied. Show less

  • Licenses & Certifications

    • Government Certificate in Computer Typing Basic Course(GCC- TBC)

      Maharashtra Council of Examination
      Mar 2018

    • Jewellary Retails Sales Associates

      PMKVY
      May 2016

    • MS-CIT

      Mkcl - Maharashtra Knowledge Corporation Limited.
      Jun 2013