Andreea Daniela Toma

Experience

• 

  Logika IT Solutions

  Nov 2013 - Mar 2015

  Oracle Technology Consultant

  Implement, develop and provide support services for Oracle Fusion Application modules (Human Resources, Performance Management, Benefits, Goal Management, Talent Review, OTB) and Oracle Taleo Application modules (Recruitment, Transitions)My responsibilities included: - business requirement analysis, - application configuration, testing, - solution presentation workshops, - data conversion support, - BI objects development, - documentation, - interaction with Oracle support Show less

• 

  Oracle

  Apr 2015 - now

  Fusion HCM Technical Support Engineer

  Deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. I offered support for Oracle Fusion Global Human Resources, Oracle Fusion Workforce Compensation and Oracle Fusion Benefits Modules.My responsibilities included:- A deep understanding of the underlying technologies, knowledge of business processes and support processes to interact with a broad spectrum of people within both Oracle and the customer(s) encountering issues during beta and production phases.- Offered support in the technical and functional areas, implementation strategies, setup, installation, configuration, and integration technologies and influences product design by providing feedback to development. Show less