Sheldon Picardo

Experience

• 

  IBM

  Jun 2007 - Jul 2010

  Customer Care Specialist

  Orange (IBM Daksh) is one of the largest mobile & internet service provider in the UK with services like landline calling, prepaid & post-paid mobile, mobile broadband & internet services.

• 

  Justdial

  Aug 2010 - Apr 2011

  Telemarketing Specialist

  Just Dial is the fastest growing local search and concierge service company in the world. They are the only user-friendly, multi-platform, local search service operating absolutely free to callers worldwide.

• 

  EPollster

  Apr 2011 - May 2013

  Quality Analyst & Team Coach

  ePollster is a Market Research firm that provides quality computer assisted telephone interviewing (CATI) fieldwork. We provide services to market researchers, government organizations, media outlets and businesses globally.

• 

  Cactus Communications

  Nov 2013 - Nov 2022

  Senior Manager, Client Experience

  In the world of academic research, there is a perennial need for research support. With a 2500+ strong team of experts across service brands, Cactus is the leading destination for editorial assistance around the world.

• 

  Marquee Equity

  May 2023 - now

  Customer Success Manager

  Customer Success Manager proficient in customer relations, sales & strategic planning. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic, and results oriented with a demonstrated passion for building relations, cultivating partnerships and growing business.