Shima Heidari

Experience

• 

  Karafarin Insurance Company

  Dec 2007 - Aug 2009

  Business Development Representative
• 

  UNHCR, the UN Refugee Agency

  Aug 2010 - Aug 2012

  Field Assistant

  • Conducted daily interviews with refugees while respecting cultural norms to identify their needs, resolve conflicts, and eventually to provide them with relevant resources while minting confidentiality.• Delivered top-notch research support to Social Community Officers in executing the first Health Insurance project with Alborz Insurance Company for more than 1 million refugees in Iran in 2011.• Created project deliverables including case studies, presentations, and implementation tools.• Organized and readied monthly reports compiled from General Staff Meetings outcome and Field Weekly Meetings for submission to UNHCR Representative.• Performed research for interviews and publications on subjects including Afghan refugees’ educational needs.• Built strong line of communications with NGOs, donors, hospitals and government.• Collaborated with senior program officers to administer and interpret field operations.• Organized UNHCR charity events in collaboration with NGOs to promote UN mandates and raise funds. Show less

• 

  TD

  Sept 2017 - Dec 2017

  Service Officer
• 

  BCAA

  Jun 2018 - Sept 2019

  Service/Insurance Advisor
• 

  Aviso

  Dec 2019 - now

  • Business Analyst (Qtrade Direct Investing)

    Oct 2021 - now

  • Senior Operations Administrator

    Dec 2019 - Sept 2021