Roy Aranda

Experience

• 

  Skye Group Pty Ltd

  Jan 2015 - Jun 2019

  Sales Advisor

  Store: Adventure Megastore DFO Homebush- Engaged with customers to understand their needs, queries and concerns to provide effective solutions- Stimulated effective teamwork as a senior casual, consistently completing jobs at a high level under a fast-paced environment and involved in record sales hours- Mentored new staff in customer services, store operations, roles and responsibilities by reinstating company policies and principles, facilitating their on boarding process- Awarded “Team Member of the Week” numerous times Show less

• 

  Elgas Limited

  Nov 2017 - Feb 2018

  Software Development Intern

  - Developed Shell and Python scripts and ran the scripts periodically using the Linux inbuilt 'cron' scheduler.- Applied human centred UX design in building a website through HTML, CSS and PhP.- Designed data cleansing programs using Python NumPy and Pandas to filter important datasets from the company.- Conducted Level 1 and 2 IT Helpdesk Support which included various responsibilities such as software deployment, software licensing, patch management, managing software inventory and troubleshooting various IT technical problems (using Excel frequently). Show less

• 

  NAB

  Jun 2019 - Jan 2020

  Wealth Service Representative

  - Participated in extensive training relevant to the role, completing several assessments at a high level.- Maintained and built rapport with customers and clients, ensuring to be empathetic to the customer’s situation to fulfil their needs- Provided exceptional customer service with a passion for customers to solve enquiries relating to Superannuation, Pensions and Insurance.- Thrived in a fast-paced environment with a win together mentality, stimulating effective teamwork with fellow colleagues. Show less

• 

  Westpac

  Feb 2020 - now

  1st Rotation: Technical Infrastructure Specialist, Hybrid Cloud Services (Infrastructure)- Resolved BAU tickets in Remedy that required Linux expertise to triagethe issue and develop a solution to for 2800 RHEL servers.- Developed Python scripts that queried API’s for the tools the team usedto improve and automate workflow processes that enabled the team tosave time in retrieving information for the RHEL servers.- Created a Confluence page for the Hybrid Cloud Services divison tobridge the gap between the customers/vendors and the teams within thedivison.2nd Rotation: Software Engineer, Data Driven Experience Platform (Data Platforms)- Fixed a variety of bugfixes that required careful planning to ensure anapporpriate solution is implemented rather than a naive approach. Thiswas for our Python Application which is a framework that enables DataEngineers to ingest, transform and exgest their data.- Developed solutions to feature requests raised by stakeholders of thePython Application framework which involved extensive communicationwith the stakeholders and end-to-end planning which included triagingand unit testing.- Refactored the HDFS implementation in the framework by developinga service in Python with a Client/Service structure which focuses onsplitting out the communication with the underlying resource from thebusiness logic required for the application. This required end-to-end,from designing, functional/unit testing, developing and integrating itback into the Python Application.3rd Rotation: Information Security Analyst, Detection & Response (ISG)- Analysed various cybersecurity alerts triggered by custom IOC’s (Indicatorof Concerns) using various tools such as ArcSight and FireEye to determine the risk the case has to the business.- Assisted with configuration and maintenance of the new SOAR platform (XSOAR), with a focus of automation (Python) and playbooks Show less

  • Software Engineer

    Jul 2021 - now

  • Group Technology Graduate

    Feb 2020 - Jul 2021