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Omnia Mahmoud

Omnia Mahmoud

Service Operations

Followers of Omnia Mahmoud168 followers
location of Omnia MahmoudNew Cairo, Cairo, Egypt

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  • Timeline

  • About me

    Senior support Engineer Networker | ITIL | TOT | ICP Agile Fundamentals | Networker administration | Dell products | CCNA

  • Education

    • Faculty of Engineering Ain shams University

      -
      Communications and electronics department

    • Ain Shams University

      2012 - 2016

  • Experience

    • Orange

      Sept 2016 - Jun 2018
      Service Operations

    • Dell EMC

      Jun 2018 - now

      • Technical Support Analyst

        Jun 2018 - now

      • Senior Technical Support Engineer

        Jun 2018 - now

  • Licenses & Certifications

    • Specialist Systems administrator Data Domain

      Dell Technologies
      Oct 2022

    • ITIL® Foundation

      AXELOS Global Best Practice
      Oct 2022

    • Specialist -Implementation Engineer, Networker

      Dell Technologies
      Jan 2020

    • Dell Certified Associate Cloud Infrastructure and Services

      Dell Technologies

    • CCNA

      Cisco

    • Agile Certified Professional (ICP)®

      ICAgile
      Mar 2025

  • Volunteer Experience

    • Training Facilitator / training developer

      Issued by Learning ambassadors comittee on Jan 2024
      Learning ambassadors comitteeAssociated with Omnia Mahmoud