Jordan Bethea

Experience

• 

  Florida State University

  May 2019 - May 2020

  Graduate Student Instructor

  Instructor of Record at Florida State University in high demand undergraduate courses in the humanities.

• 

  VertexOne

  Jul 2021 - Oct 2023

  Functioning SME in CIS Software Deployment. Education and training of end users on CIS product. Configuration of cloud computing environment based on customer and 3rd party configuration requirements. Support during implementation and hyper support during product go live in production and sandbox environments. Writing of technical documentation on functional areas of CIS and system requirements for internal and external use. Leading workshops on system functionality and directly fielding client questions and feedback. Show less Software Support for CIS product in SaaS model cloud computing via JIRA Ticketing System. Troubleshooting reported issues and testing resolutions to bugs from development. End-user education on bug fixes and issue resolution, as well as documentation writing on resolutions and fixes. Sprint planning and QA Testing CIS product for both base file version upgrades and client environment version upgrades. Data cleaning, management, and warehousing for client version upgrades. Support performance reporting based on JIRA SLA reporting data. Show less

  • Functional Lead

    Jan 2023 - Oct 2023

  • Information Technology Support Analyst

    Jul 2021 - Oct 2023
• 

  DrFirst, Inc.

  Aug 2024 - now

  Information Technology Help Desk