Stella Odiete

Experience

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  Pipelines and Product Marketing Company

  Jan 1999 - Jan 2000

  Fire, Safety and Environment Officer – National Youth Service Corp (N.Y.S.C) Programme

   Rescue of fire victims Inspection of Atlas cove with regard to extent of oil pollution and damage Intensive practical work on fire and safety works

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  Inland Bank

  Jan 2001 - Jan 2004

  Fund Transfer Officer (Operations)

   Issuance & Payment of Drafts  Inter/Intra Branch Transfer  Outward & Inward Clearing  Treating Returned Cheques  Account Closure

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  First Inland Bank

  Jan 2004 - Jan 2006

  Customer Service Officer

  Manages a team of Service desk Personnel  Provide 24 hours customer support  Providing constant feedbacks and communications to customers. (INBOUND & OUTBOUND CALLS Offer 1st level support to customers Front desk customer service Cash officer and supervision of front and bulk tellers Cash analysis reporting

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  FINBANK PLC

  Jan 2006 - Jan 2012

  Branch Head of Operations

  Accomplishments: Supervisory /Advisory role Authorizing /verification all operational transactions. Report Rendition /balancing of all G/L accounts Branch Administration Interpersonal Contact with Customers and Account Managers

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  First City Monument Bank Limited

  Jan 2012 - now

  Manages the implementation of all aspects of the risk functions, including implementation of processes, tools and systems to identify, assess, measure, manage, monitor and report risks  Administer risk and control self-assessment (RCSA) across assigned business units in order to identify and quantify risks in the Bank’s business activities, processes and systems. Collate and capture key risk indicators/ key control indicators (at enterprise and business unit levels), losses and near misses, issues and action plans on the SAS Op- Risk monitor and KRI database.  Monitor, track and manage the key risk indicators (KRI of assigned business units). Generate, analyze and interpret risk profile reports (RCSA, GCA, CSA, KRI, Loss Data, Incident reports), and make appropriate recommendations for controlling risks within the defined risk appetite (for assigned business lines, bank and board risk committees). Oversee/ Coordinate the implementation of agreed control improvement initiatives. Follow-up with the business units on agreed action plans and ensure effective/timely implementation of all action points. Review risks in new products/markets and advise on associated risk(s).  Mitigate prior to product launch/ market entry.  Compute Operational Risk Capital for unexpected losses. Computation of risk and control index for appraisal purpose.  Scenario Analysis and Stress Testing. Development, implementation and maintenance of an operational risk (OR) management and measurement framework that meets the requirements of Basel II. Identification of risks and Control as well as Basel 11 operational Risk categories. Show less Heads, supervise and take responsibility of all service, operational and Administrative issues in the branch  Maintain and surpass TAT for transactions, achieve close to 99% MTTR Initiative to up branch Net Promoters Score Excellent service and a profitable branch  Good performance Group Audit, control and compliance Cost and expense containment and reductionAccomplishments: Organizing the workplace, keeping a neat and clean ambience, maintaining standardized conditions and instilling the discipline required to enable every staff to be involved in improvement activities leading to achieving and maintaining a world class work environment and a best place to work and being rated as one of best branch to transact and work by esteemed customers. Initiative and strategies on improving customer service delivery and Net promoters score, being rated as best branch with NPS in Edo/Delta zone and rated top eight branch bank wide NPS Dash board rating 2016.  Customer acquisition and low cost build, cross and up selling, being rated as best performing, profitable branch rating 2016, Award for Excellence.  Ensures good branch operations Control and Compliance, Internal Audit, RCSA, Branch administration by having a good performance dashboard ratings till date and zero noncompliance on ISO 9001:2008 surveillance audit.  Commendations From customers and bank on excellent customer services. Ensures cost reduction, optimization and appropriate appointment of branch cost. Show less

  • Credit Admin manager

    Nov 2019 - now

  • Business & Operations Risk manager

    Jan 2016 - now

  • Branch Head of Operations & Customer Service Manager

    Jan 2012 - Jan 2016