LaTonya Eason

Experience

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  Central Corporate Credit Union

  Jan 1994 - Mar 1998

  Member Services Associate

  Responsible for providing a variety of paying and receiving functions for other Credit Unions in the Greater Detroit Area via phone and email. Provided daily numbers for deposits, withdrawals, and loan payments. Balanced each days transactions and verified cash totals for several Credit Unions. Monitored deposit amounts and examined documents for endorsement and negotiability. Detected and resolved discrepancies promptly. Received request for copies of checks and stop payments. Completed required reports and recorded information accurately and promptly. Show less

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  FedEx Services

  Jun 1998 - Sept 2001

  Senior Customer Service Agent

  Responsibilities included making and receiving over a 100 calls daily. Listened and responded to the customers needs, identified customers requirements and provided the appropriate solutions. Tracked lost packages, scheduled and rerouted packages to be picked up by FedEx Drivers.

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  GE

  Sept 2002 - Sept 2013

  Regional Sales Representative

  Regional Sales Representative over the Western Area for GE. Communicated with vendors regarding back order availability, future inventory and special orders. Assist GE vendors with restocking inventory every month and reviewed cash operation data to verify proper replenishment. Extended credit to vendors and helped them stay within their budget. Earned management trust by training new employees, responsible for keeping daily track of each employees numbers. Ranked as most effective department Sales Representative in the local region. Attended local, regional and national trade shows for product development training as defined by territory needs. Show less

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  Mercury Printing

  Nov 2013 - Mar 2016

  Digital Program Manager

  Project Manager over several accounts. Effectively communicate with clients, Operations Managers, Sales Representatives and IT team. Managed wide variety of customer service tasks to resolve customer issues quickly and efficiently. Investigate and resolve customer inquires and complaints in a timely and empathetic manner. Prepare daily, weekly, and monthly spreadsheets. Work 7 days a week 12 hours a day during our Peak season (October-December). Supervised a team of Customer Service Representatives. Provided 24 hour customer service to our clients, shipped over 4,000 orders daily. Maintained a low error rate and made sure orders shipped out on time. Show less

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  Regions Bank

  Jul 2016 - Feb 2017

  Electronic Banker Professional

  Help desk support, help customers with resetting their passwords, assist customers with computer issues. Meet the needs of customers by educating them on Regions products to help them save money.

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  Fortis Solutions Group

  Feb 2017 - Jan 2023

  Customer Relations Specialist

  Process customer orders by gathering item and order specifics and creating a sales order in the software system. Maintain customer information in the company software systemGenerate quote requests and communicate with salespersons and customers regarding quotes and any other applicable information.Create and maintain custom item records within company software system.Conduct contract review to verify correct pricing from the customer PO to the price table created in the company software system for each item.Initiate prepress request documents to have proofs created for new or revised items.Communicate with production, prepress, shipping and sales departments regarding the status of orders, customers’ requests, and other applicable information.Initiate follow-up with customers to ensure their needs are being met.Check inventory levels on finished goods as necessary.Train new employees. Show less

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  Imprimus Labels and Packaging (Formerly All American Labels and Packaging)

  Apr 2023 - Dec 2023

  Customer Service Specialist

  Customer Service

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  CCL Label

  Jan 2024 - Mar 2024

  Customer Service Representative
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  Progressive Insurance

  Apr 2024 - now

  Senior Claims Adjuster