Chloe Ngo

Experience

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  Ascham School

  Jan 2019 - Jan 2019

  Rhythmic Gymnastics Coach

  Prepared Level 1 + 2 gymnasts for state-level competitions by implementing training programs tailored to individual needs and skillsets. Refined fundamental techniques, apparatus handling skills, and personalised rhythmic gymnastics routines. 4 students achieved National level in 2019.Fostered a positive and inclusive team environment that promoted camaraderie, sportsmanship, and mutual support among athletes, in a very competitive field.

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  Grand Pacific Group

  Jan 2021 - Jan 2021

  Marketing and Social Media Assistant

  Managed 5 social media accounts with combined following of almost 50K across Instagram and Facebook channels. Grew followings by 30% in first two weeks.Conducted weekly social media analysis and reporting using Meta Business Suite and Business Manager, assessing channel growth, competitor followings, and market trends.

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  Self-employed

  Jan 2023 - Jan 2023

  HSC Tutor

  Designed and implemented tailored lesson plans to meet the diverse learning needs of individual students preparing for HSC English Advanced.Provided comprehensive instruction in textual analysis, essay writing, critical thinking, and literary interpretation, focusing on key HSC syllabus requirements.100% of students tutored achieved a Band 6 in 2022.

• 

  American Express

  Jan 2024 - Aug 2024

  Led the Card Member Experiences, Music Backers and Colleague Engagement workstreams for American Express delicious. Month Out. Drove a record-breaking 24.6% YoY increase in redeeming billings and 38.7% YoY increase in total campaign digital reach.Supported Centurion Lounge management, including monthly reporting, invoicing and auditing for 14 card products, negotiating a new pricing agreement, and leading weekly partnership meetings with Plaza Premium Lounges. Sydney customer satisfaction increased 12.3% from Jan 2024 to July 2024.Proposed a conversion and retention strategy for the newly launched Essential Rewards credit card, synchronising Product, Acquisition, Brand, CA&C and Experiences business units together.Supported on Australian Fashion Week, Mardi Gras, and Amex Afters @ SZA. Responsibilities included creative brief review, onsite project management, and building customer satisfaction surveys. Show less

  • Experiences & Partnerships Marketing Coordinator

    Jun 2024 - Aug 2024

  • Experiences & Partnerships Intern

    Jan 2024 - Jun 2024
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  Colgate-Palmolive

  Jan 2025 - now

  Personal Care Intern