Mark Cole

Experience

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  KidsPeace National Centers

  Oct 2002 - Jul 2007

  Family Consultant/Counselor

  •Work closely with Department of Social Services, accompany youth to court hearings•Case management, coordinate weekly and home visits, prepared case notes

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  Private Industry Council, Inc

  Jul 2007 - Aug 2011

  GED Tutor/National Work Readiness Instructor

  •Prepare students (ages 16-21) to pass all five areas of study (math, science, social studies, writing, reading comprehension) required to obtain their NYS High School Equivalency Diploma•Prepare appropriate weekly lesson plans and implement relevant teaching tools

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  Goodwill Industries of Central North Carolina, Inc.

  Aug 2013 - Feb 2018

  • Provide leadership and direction for all components associated with Special Programs, including, with a primary goal of directing and guiding at-risk populations and program growth through achievement of established benchmarks, compliance with standardized systems of management, and employment education and training services aligned with grant funding sources.• Develop and implement grant funded programs including program benchmarks and goals, monitors progress, assures adherence to program development strategies and evaluates performance.• Monitor performance according to standards and manages necessary actions to ensure a measurable improvement in outcomes, operational excellence and customer satisfaction.• Establish and implement necessary communication strategies and relationships with local leadership for the improvement and awareness of quality issues• Develop, implement and maintain the corporate quality improvement program to achieve desired outcomes for customers, employees and referral sources.• Facilitate program service reviews and facilitates in-service training for staff as needed. Show less • Responsible for Program Management of the daily activities and services associated with the provision of Workforce Development Services• Established and maintained relationships with other agencies and organizations in community toward meeting community needs and services.• Developed and maintained relationships with employers and personnel from supportive service agencies to develop opportunities for consumers.• Utilized Microsoft Word and Excel to prepare reports as requested, which may include: goal sheets, participant progress reports, served/placed benchmark reports, monthly reports and partnership reports.• Made business to business contacts by telephone, email, mail, in person, and in group networking settings to form partnerships which result in job postings and job placement.• Recruited partner community organizations/businesses to facilitate workshops and/or make presentations to assist in job search as well as increase awareness of programs/services.• Maintained thorough and accurate records, relating to participants served and placed, program accomplishments and other demographic information Show less • Managed program daily activities associated with the provision of services to individuals with criminal charges that currently or formerly been incarcerated and have pending charges.• Provided classroom facilitation, career development, program marketing, placement services, and systematic case management with extensive follow-up and career development services.• Contacted employers and appropriate agencies to develop and/or identify job opportunities for program participants and refer consumers to potential employers for placement.• Maintained thorough and accurate records, relating to consumers served, program outcomes, and other demographic information.• Advised consumers and provided educational and vocational guidance and training in career focused areas of employment.• Facilitated weekly Skills Training Modules for job readiness, various assessments, Kiersey Profiles, IEP’s for each participant.• Referred clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information contact with social support networks while maintaining sensitivity to the rights and dignity of the individuals. • Developed and reviewed service plans in consultation with clients, and the quantity and quality of services provided.• Adept at developing, writing, implementing, evaluating, and revising overall treatment goals and plans in conjunction with an authorized plan.• Documented all client interactions, including all sessions with clients, families, significant others etc. within established periods or time schedules.• Maintained records and case files, including documentation such as clients' personal and eligibility information, services provided, and narratives of client contacts, and other relevant correspondence.• Counseled consumers and provide educational and vocational guidance Show less • Managed program daily activities associated with the provision of services to individuals with criminal charges that currently or formerly been incarcerated and have pending charges.• Provided classroom facilitation, career development, program marketing, placement services, and systematic case management with extensive follow-up and career development services.• Contacted employers and appropriate agencies to develop and/or identify job opportunities for program participants and refer consumers to potential employers for placement.• Maintained thorough and accurate records, relating to consumers served, program outcomes, and other demographic information.• Advised consumers and provided educational and vocational guidance and training in career focused areas of employment.• Facilitated weekly Skills Training Modules for job readiness, various assessments, Kiersey Profiles, IEP’s for each participant.• Referred clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information contact with social support networks while maintaining sensitivity to the rights and dignity of the individuals. • Developed and reviewed service plans in consultation with clients, and the quantity and quality of services provided.• Adept at developing, writing, implementing, evaluating, and revising overall treatment goals and plans in conjunction with an authorized plan.• Documented all client interactions, including all sessions with clients, families, significant others etc. within established periods or time schedules.• Maintained records and case files, including documentation such as clients' personal and eligibility information, services provided, and narratives of client contacts, and other relevant correspondence.• Counseled consumers and provide educational and vocational guidance Show less

  • Director of Special Programs

    Feb 2017 - Feb 2018

  • Community Resources Coordinator

    Jul 2016 - Feb 2017

  • Program Manager

    Jun 2015 - Feb 2017

  • Program Specialist

    Aug 2013 - Jul 2015
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  Guilford Child Development

  Feb 2018 - Feb 2020

  Director, Family Success Center

  The Director of the Family Success Center is responsible for the overall management and operations of the Family Success Center. The Family Success Center uses a family-centered, two generation approach to remove barriers to self-sufficiency that hinder families from getting ahead, addressing needs identified by families, and engaging participants in the decision making process. It also seeks to connect families to a broad range of services in the community through collaborative efforts with other agencies to integrate services. Developing innovative best practices in the fields of family empowerment and workforce development are major goals.• Develop, implement, and enforce Family Success Center policies and procedures• Ensure sufficient and effective communications among Family Success Center staff and partners• Supervise the Family Success Center Manager of Operations, career coaches, administrative assistant, and other staff employed exclusively for the Family Success Center• Create and coordinate necessary data collection processes to meet funders and partners needs• Facilitate Family Success Center meetings to coordinate participant case management and service provision with staff• Participate in outreach and advocacy activities, speaking engagements, and media interviews• Cultivate, maintain, and document partner relationships and agreements• Evaluate program services and outcomes• Identify emerging needs for programming, and initiate activities and services to meet those needs• Attend conference, and seminars, regarding integrated services and workforce development• Manage the overall budget for the Family Success Center Show less