Paul Schloss

Experience

• 

  Albertsons Companies

  Jan 1998 - Jan 2006

  Journeyman Clerk

  Focused on driving great customer service and ensuring product was in stock.Rotated through most departments in the store.Started as a Courtesy Clerk (entry level position)

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  Target

  Jan 2006 - Apr 2008

  Executive Team Leader Hardlines and Executive Team Leader Operations

  Led 50 team members, several store departments and overall store profitability. Directed day-to-day business operations, including foodservice and grocery, with a focus on store profitability and execution of best practices. Obtained certifications in food safety (NRFSP) and franchise operations of Starbucks and Pizza Hut.Shifted to overnight delivery for stocking by overnight team by working closely with external food vendor, increasing product in stocks, and reducing food spoilage by 25%.Captained annual store inventory that also included a local offsite warehouse, creating plans which reduced store shortage by 10% and 15% each year.Participated in regional assessment team by traveling to 45 stores prior to HQ assessment and working with management teams on meeting standards, resulting in an increase to stores passing the HQ assessment. Show less

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  Target

  Jul 2009 - Jun 2015

  Managed large-scale technology projects to enhance support services for distribution field partners, implementing internal social networks and document libraries, streamlining information flow across the organization. Developed content hierarchy for a Supply Chain knowledge library with 6k+ content pieces, reducing content search time by 50% and promoting best practices. Led a governance group for a custom support tool handling 10k questions annually, improving response speed and accuracy while capturing root causes of issue types. Show less Team leader focused on optimizing performance and expanding workload capacity, accepting more work from HQ.Sponsored Six Sigma black belt project which honed in on root cause of lower scores, resulting in changes to training program through an area certification program that led to an increase in customer survey scores by 25%.Expanded team capabilities going beyond support and including knowledge management, tool administration, and analytics and reporting, resulting in an annual labor cost savings of $200k. Show less Co-leader of team, calibrating with HQ on team expectations, increasing process transparency through performance metrics, forming one team across multiple locations.Established clear talent routines by focusing on team development, succession planning, performance management, and recruiting, ensuring the right team for the job was on board.Led the creation of key performance indicators, aligning common goals with headquarters team and setting clear performance expectations with team.Engaged and inspired team in hitting key process health metrics through gamification, ensuring work was fun for team and allowing for customer service scores to exceed scores of domestically-located team. Show less

  • Sr. Business Partner

    Aug 2013 - Jun 2015

  • Business Manager

    Jan 2012 - Aug 2013

  • Process Manager

    Jun 2010 - Jan 2012

  • Process Leader

    Jul 2009 - Jun 2010
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  Target

  Sept 2015 - Jan 2017

  Offshore Logistics Manager

  Leadership of offshore logistics processes, planning ocean container freight flow between local port and Target store.Improved process efficiencies via hard/soft reporting metrics, reducing payroll needed for the logistics process by 20%.Developed and executed strategies in collaboration with HR/Recruiting to maintain a staff of over 100 for the logistics process in a hard-to-hire market.Focused on keeping merchandise full and overhead costs low, via optimization of freight processing efficiencies. Show less

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  Amazon

  Jan 2017 - Dec 2023

  Lead a high-performing team of 4 AMZL Startup Planning Sr. Program Managers, overseeing all AMZL New Launch & Building Retrofit projects across the Midwest. Delivered on crucial projects, ensuring smooth launch & operation of 14 building retrofits and 3 new building launches, impacting safety, associate experience and operational efficiencies. Responsible for ensuring New Launch and Building Retrofit projects successfully proceed through design, due diligence, permitting, funding, construction and turn-over to local operations. Held multiple stakeholders (Construction and Site Level Operations) accountable to timely completion of new Delivery Stations, ready for operation on schedule.Selected as one of six managers (out of 48) to launch the first AMZL Amazon Robotics Delivery Station (ARDS). Successfully launched first ARDS in Bloomington, CA, in time for Peak (Q4 2021).Created standard work and headcount gearing ratios, that were adopted at nine other ARDS locations. General Manager of Amazon Delivery Station, leading six operations managers, 25+ leaders and 500+ associates.Served as Site Leader (General Manager) in Q4 2020 and Q1 2021, leading a team of five L6 Operations Managers (all external hires with less than five months in their roles), achieving the highest internal feedback from direct reports since the site's launch in 2018. Maintained site-level metrics, allowing the site to exceed its peak volume commitment by 10%. Led the On the Road team's growth from one Area Manager, six Delivery Service Partners (DSPs), and 250K packages per week to a team of six Area Managers, 10 DSPs, and 450K packages per week. Focusing on growing talent from within, I successfully developed two L5 Area Managers into L6 Operations Managers in Q1/Q2 2020. Interim Acting Site Leader (3 Months).Led North America’s first ever multi-cycle package sortation operation at a Delivery Station, innovating and simplifying processes to deliver results and create standard work to be used at other delivery stations.

  • Sr. Program Manager (People Leader) - Startup Planning (Amazon Logistics)

    Apr 2023 - Dec 2023

  • Sr. Program Manager - Startup Planning (Amazon Logistics)

    Feb 2022 - Apr 2023

  • Launch Operations (Amazon Logistics)

    Mar 2021 - Feb 2022

  • Delivery Station Site Leader (Amazon Logistics)

    Oct 2020 - Mar 2021

  • Delivery Station Operations Manager (Amazon Logistics)

    May 2019 - Oct 2020

  • Area Manager (Amazon Logistics)

    Jan 2017 - May 2019