Casey Shakespeare

Experience

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  New Haven RTC

  Jan 2015 - Jan 2018

  Residential Supervisor / Head Chef

  At New Haven RTC, I guided daily life and activities for 20 residents, providing support, training our staff, writing partial staff schedules, and ensuring structured client routines. I also led operations management within a thriving kitchen environment across multiple campuses, leading a team of ~7 associates. A few of my accomplishments include:► I controlled budgets of $300 - $700 per resident, tracking expenses and expenditures for food and supplies. ► Created unique menus with focus on client satisfaction, ensuring specialized dietary options offered and health conscious dishes available.► I played a key role in events management, planning and executing diverse events including open houses for potential residents, quarterly parent weekends, and 2 yearly parent camping trips.► Provided friendly and professional tours for potential clients, building quick rapport, answering questions, and creating memorable experiences. Show less

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  American Crafts

  Jan 2020 - Jan 2021

  Associate Project Manager

  As an Associate Project Manager, I supervised 3 client teams with 8 associates and 20-24 yearly projects per team, leading ~3.5-week projects for key clients including JoAnn Fabrics and Target from initiation to final delivery. I liaised between customers and internal teams including sales and graphic design teams, identifying and mitigating risks, resolving issues, and managing client expectations. Some of my key achievements include:► Authored process documents to establish best-practices across the full project cycle, identifying opportunities for improvement and gathering lessons learned through Project In Review (PIR) meetings.► I steered weekly meetings with each team, establishing goals and measuring progress, answering questions, and providing additional guidance on priorities and scheduling.► I organized and maintained design team expense reports, confirming adequate receipts gathered and expenses paid on time.► Trained 4 new Associate Project Managers, providing instruction in organizational systems and processes, and well as delivering coaching and informative feedback. Show less

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  Inpivota

  Jan 2021 - Jan 2022

  Project Manager / Director of Projects and Products

  At Strut (InPivota), I spearheaded the Design, HR, Product Development, Customer Service, and Project Management teams, managing cross-functional teams with 5 direct and ~50 indirect reports and reporting to CEO. I led workflow management, optimized processes, and created process documents and templates, establishing best-practices and confirming standardized procedures to ensure top-quality products delivered. A few of my accomplishments include:► Streamlined product development and account health processes, building automation to flag issues, connecting teams to facilitate smooth flow across departments, and ensuring easy-to-follow procedures for entry-level employees to follow.► I managed projects to facilitate a smooth transition to 10 international markets including China, Australia, UK, France, Spain, Italy, Japan, Mexico, Germany, and Brazil, researching and creating project reports with requirements for each country.► I had the opportunity to partnered with the Chief Product Officer to support operations management and maintain project scopes, mitigating risks, resolving issues, and reducing scope creep.► Coordinated compliance initiatives, researching national and international laws to ensure strict adherence to all local, federal, and international regulations. Show less

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  Plena

  Jan 2022 - Jan 2022

  Project Manager

  In this role, I drove project management for ~20 simultaneous projects with budgets of $4K-$15K, leading teams of 15 Software and Senior Software engineers across an environment with emphasis on C# and Node development code. I collaborated with internal and external stakeholders, gathering project requirements, defining scopes and milestones, and leading the full project cycle. I also facilitated daily standup meetings, clarifying and aligning daily priorities, reviewing progress, and removing roadblocks. Some of my key achievements include:► I communicated with clients to assess and understand their needs, testing client processes, managing customer expectations, and translating customer requirements to internal technical teams.► Delivered timely status reports to clients, answering questions and providing updated timelines.► Presented product demonstrations to customers, reviewing project requirements and confirming deliverables meet customer expectations.► I piloted roadmapping for weekly and monthly production lineup, coordinating releases across the organization, assigning dev teams to backloged products, and creating milestones updating customers on project progress.► I also integrated new project management software, Asana, building new procedures and leading change management to transition the Project Management and Implementation teams away from Google Sheets. Show less

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  Harbor

  Jan 2023 - now

  Project Coordinator