Reginald Wilson

Experience

• 

  Sofanou

  Sept 1996 - Oct 1999

  Information Systems Specialist and Network Administrator

  Administered single-person computer department. Designed and implemented company database application that assisted human resources, materials management, tooling inventory and vendor performance. Responsible for on-site technical support for computers and office equipment. • Increased effectiveness and accuracy of material utilization. Resulted in cost savings of plastic usage. • Production reports reviewed at the highest levels of management.

• 

  DMS Electronic Filing Inc.

  Nov 1999 - Sept 2000

  Network Administrator

  Provided technical support for Sales Manager. On-site computer troubleshooting and install upgrades to existing systems. Created cash register database that managed inventory and calculated tax.

• 

  Providian Financial

  Aug 2001 - Aug 2002

  Customer Service and Sales

  Provided Customer Service and sold products on Inbound Calls.

• 

  AFFINA

  Aug 2002 - Feb 2006

  Technical Service Representative

  Provided In Warranty Technical Service for client companies.• Awarded for Customer Service Excellence for September 2002

• 

  Kelly Services

  Mar 2006 - Jul 2007

  Technical Contractor

  Create database to manage 1500+ products and 105 suppliers. Database was very successful and continues to be utilized by EDS. Provided Customer Service via email. Created Excel form to solve complex problems involving light Visual Basic scripting.

• 

  Electronic Data Systems

  Aug 2007 - Jan 2009

  Customer Consultant

  Manage and maintain account log and procurement website with current prices, purchase orders, and shipping logistics.

• 

  ASSA ABLOY

  Feb 2009 - Feb 2012

  Technical Customer Service Representative

  Troubleshoot and Provide Technical support for Front Desk, Locks, Safes and Property Management Systems for the Hotel Industry. Create reports in Crystal Reports XI for management.

• 

  SourceDirect

  Feb 2012 - Jun 2013

  Command Center Technician

  Network Monitoring and IT Support• Monitor internal and external customer’s servers, routers and applications.• Provide internal technical support• Administrator of the company’s VMware lab environment• Resolve technical issues presented via the Nimsoft Enterprise monitoring system• Received the NCA certification for enterprise monitoring. (Nimsoft Certified Administrator)• Dispatch Critical Systems Engineers and Software Engineers for server and storage maintenance

• 

  Check Point Software Technologies, Ltd.

  Jun 2013 - Mar 2017

  Tier 3 VPN Product Team Member. Primarily resolve cases involving Check Point's VPN products and solutions. Also resolve cases regarding authentication, and hardware.Write and update Check Point Secure Knowledge articles. Provide International Technical Support via Chat Sessions. Troubleshooting hardware and software issues with Check Point's Linux based Firewall Appliances.

  • VPN Product Team Specialist

    Aug 2014 - Mar 2017

  • Support Analyst

    Jun 2013 - Aug 2014
• 

  Palo Alto Networks

  Mar 2017 - now

  Cases are escalated to me from previous engineers for additional review and resolution. Provide Technical Support for Palo Alto Firewall Appliances and Software. Acquired the Accredited Configuration Engineer PAN-OS 8.0 certification on September 26th 2018Received the Palo Alto Certified Network Security Engineer Certification on November 19th 2018

  • Sr. Technical Support Specialist

    Feb 2023 - now

  • Technical Support Engineer Tier II

    Mar 2017 - now