Chrystle Lee

Experience

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  Maybank

  Feb 2009 - Jun 2015

  - Drive daily branch operations process, ensure branch compliance on Bank’s policy and procedures, regulatory requirements, and implement necessary control on operational risk.- Keep abreast with Bank’s policies, procedures, and regulatory requirements, ensure understanding and compliance by the staff at all levels.- Managing manpower to ensure smooth operation in branch and lead the operation team to achieve branch target on sales performance, services quality and compliance control.- Build rapport relationship with customers, cross selling of bank’s products and refer potential business to other Business Units i.e. SME, Business Banking, Auto Finance and etc. Show less - Provide front-line customer services and responsible for the review, control and approval of branch financial and non-financial transactions to ensure compliance, completeness and accuracy.- Keeping abreast with Bank’s policies, procedures, internal requirements and regulatory requirements. Ensure transactions performed and approved comply with Bank’s internal control and regulatory requirements.- Perform periodical risk self assessment diligently as required, report to Branch Manager/ Assistant Branch Manager for any risks identified.- Maintain good relationship with customers. Timely attend to customers’ enquiries, complaints, provide advice and resolution to customer and monitor customer service at counter and banking areas.- Good understanding on Bank’s products and services and introduce to customers. Identify customers’ need and sales opportunities, provide quality sales lead from existing and potential customers by promoting and marketing bank’s products and services, and introduce high value/net worthcustomer to relationship manager. Show less

  • Assistant Branch Manager

    Aug 2012 - Jun 2015

  • Branch Operations Officer

    Feb 2009 - Aug 2012
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  Industrial and Commercial Bank of China

  Jul 2015 - Apr 2018

  Deputy Manager, Operations Management

  -Establish and develop standard operating procedures (SOP) on branch operations, Centralized Processing Center and retail payment products/ system to comply with regulatory requirements and internal guidelines.-Conduct periodical onsite review on branch operations to assess compliance with the Bank's and regulatory requirements, identified emerging risks as well as follow through actions to mitigate operational and compliance exposure.-Plan and conduct training to branches in related to system enhancement, branch operations. processes and compliance awareness.-Raise system user requirement, conduct system testing and implementation to enhance bank core banking system for process efficiency while ensuring sound internal control. Show less

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  Bank Negara Malaysia

  Apr 2018 - May 2020

  Senior Analyst

  - Conduct research and market analysis within industry and economy as well as other linkages in relation to balance of payments position and the economy and prepare regular reports to Management to highlight critical issues and anomalies.- Provide data analysis to strengthen FEN policy formulation and implementation proposals via case studies and evident-based approach.- Supervise monitoring and periodic surveillance on activities by individual, corporates and banks on macro-basis to identify potential risk arising from emerging trends or change in behaviour and matter arising.- Engineer integrated data solutions and platforms within the department to enable effective data analysis for policy formulation and implementation, corporate surveillance and enforcement.- Lead team in data analytics to ensure compliance and detect any breaches to FEA rules.- Ensure data integrity and timely dissemination of statistical and analytic report to Management and stakeholders. Show less

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  Industrial and Commercial Bank of China

  Nov 2020 - Apr 2022

  Senior Manager, Regulatory Compliance

  Responsible in managing regulatory compliance function of the Bank, to ensure that the Bank operates in accordance with local regulatory requirements as well as the Bank group policies and towards this end, driving and overseeing implementation of compliance frameworks in key areas such as BNM requirements, compliance reporting, compliance risk controls and other regulatory requirements.

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  Bank of China (Malaysia) Berhad

  Apr 2022 - Oct 2024

  Senior Manager Operational Risk Management

  Lead the Operational Risk Management team which responsible for the design, implementation and on-going maintainence of enterprise-wide operational risk management framework of the Bank. Key responsibilities include:1. Formulate operational risk management, business continuity management (BCM) and new product development framework;2. Implement overall operational risk management programs and tools;3. Plan and drive the BCM activities such as RA, BIA, BCP development, BCP testing.4. Prepare and report of operational risk profile to the risk committees on periodic basis;5. Act as risk assessment unit, provide advisory and guidance to 1LOD on internal policy requirements to ensure alignment with regulatory requirements with adequate controls put in place;6. Conduct regular training for 1LOD on latest regulatory requirements and reinforce understanding on risk and control;7. Coordinate the development of Recovery Plan as per BNM's requirements. Show less

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  UOB Malaysia

  Jun 2024 - now

  Operational Risk Analyst