Jonathan Widergren

Experience

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  Power Wellness

  May 2008 - May 2012

  Functional Specialist

  As a Functional Specialist for Power Wellness I have travelled to various centers accross the US and helped implement new hardware and software as well as trained and oversaw staff operations. When I am not travelling I am a manager on duty, sales associate, member service representative, technical support, and media creator for our facility.

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  Best Buy

  Sept 2010 - Aug 2011

  Computer Sales Associate

  Helping customers determine their needs, whether it be a new computer, piece of software, harware, I helped them in any way needed. Often times I was called upon for Apple and Microsoft troubleshooting as I am a Apple Product Professional as well as being a Microsoft Specialist.

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  Rockford Public Schools (Brookview Elementary)

  Aug 2011 - Jan 2013

  IT/IS Consultant

  At Brookview Elementary in the Rockford Public Schools District #205 I have installed Smart Boards, projectors, computers, run cat-5 cable, and helped troubleshoot as needed.

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  The Walt Disney Company

  May 2012 - Jan 2013

  Magic of Disney Animation Cast Member

  As a College Program cast member working in the Magic of Disney Animation I performed a show on character development in front of up to 150 guests, as well as maintained the Disney standard for guest interaction and guest service.

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  MasTec Communications Group

  Feb 2013 - Feb 2014

  Software Trainer and Support

  Train and support employees and sub-contractors on proprietary Project Management Software and Oracle r12; routinely interact with a range of positions including: Presidents/CEOs, Project Managers, Construction Managers, Financial Analysts, and Market Directors.

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  Accesso

  Feb 2014 - now

  Returned to lead the North America Theme Park and Attractions Client Success team in time of need. Provided excellent client management and strategic direction while leading Client Success Managers supporting accesso's largest Theme Park Clients. Administered client interactions, coordinated and maintained positive collaborations between internal and external stakeholders, served as a point of escalation for the clients and ensured alignment of project KPIs, risks, dependencies, and timelines with the projected target. Show less Spearhead product optimization initiatives to achieve product and operational readiness; identify challenges, brainstorming and devising innovative solutions that translate into new and effective product features. Mediate as a liaison between clients and internal technical teams and assess client and internal feature requests. Supervise technical discussions, including a team of technical account managers supporting global clients for the development of complex, enterprise-level software projects. Show less Headed technical team for Six Flags, the largest client for the organization in terms of revenue of more than $5M. Built and maintained strong intra-team relationships across different departments spanning Quality Assurance, Business Intelligence reporting, Project Management Office, and third-party vendors. Oversaw large multi-industry, cross-regional projects from ideation stages to successful implementation by efficiently planning and tracking project progress, identifying and mitigating risks, and resolving multi-level dependencies. Show less

  • Vice President Client Success - Queuing at accesso

    Oct 2022 - now

  • Senior Director of Client Success - Theme Parks & Attractions

    Jan 2022 - Oct 2022

  • Director of Client Success - Theme Parks & Attractions

    May 2021 - Feb 2022

  • Director, Product Optimization

    Jul 2020 - May 2021

  • Director of Client Success

    Jan 2018 - Jul 2020

  • Senior Client Success Manager

    Jun 2017 - Jan 2018

  • Client Success Manager

    May 2015 - Jun 2017

  • Client Services Associate

    Feb 2014 - May 2015