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Filippo Leccardi

Ricercatore

2000 followers

Novara, Piedmont, Italy

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Timeline
About me
Senior Customer Success Manager
Education
- MIP Politecnico di Milano
  2019 - 2020
  Percorso Executive Innovation & Design Management
  Innovation & Design LeadershipDesign Thinking for BusinessOpen & Collaborative InnovationTechnological Change e Intelletual PropertyBusiness models and social innovationRetail InnovationAgile InnovationInnovation and Design GymProject Work: Innovazioni ed evoluzioni di significato: il caso delle Console Game
- Politecnico di Milano
  2013 - 2016
  Laurea Magistrale Ingegneria gestionale
- Politecnico di Milano
  2010 - 2013
  Laurea triennale Ingegneria Gestionale
Experience
- Osservatori Digital Innovation
  Jul 2016 - Mar 2020
  Ricercatore
  • Principal point of contact for every client (medium and big companies) who subscribed to the Observatory• Managing the relation with around 25 clients • Conducting and coordinating research activites• Presenting results in conferences and webinars
- UNGUESS
  Mar 2020 - now
  • Managing a portfolio of 30 clients • Consultancy for identifying the ideal Testing Projects or Testing Roadmap based on clients’ needs• Collecting customers' feedback that can lead to product enhancements• Working closely with Sales, Product and OPS in order to guide improvements and to better manage projects and the relation with clients• Coordinating internal resources and suppliers
  - Senior Customer Success Manager
    Feb 2022 - now
  - Customer Success Manager
    Mar 2020 - Feb 2022
Licenses & Certifications
- UXQB® Certified Professional for Usability and User Experience – Foundation Level (CPUX-F)
  Certible
  Aug 2022
  View certificate

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