KAPIL SINGH , PMP®

Experience

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  IHCL

  Jul 2017 - Oct 2019

  Strategy Operations Consultant

  • Led a 15-member team across the years to scale 4 verticals with an annual GMV run rate of $13M.• Leads the Growth, Quality & Process improvement which enhanced overall Service rating from 3.83 to 4.74 through streamlined feedback, strategic operations to improve partner experience from +4 to +27 NPS Points.•Managing month on month business metrices, maintain field schedules, monitoring and communicating deadlines to team, track progress of field work, ensures on time success delivery of project. Show less

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  Ernst & Young

  Dec 2019 - Mar 2020

  Consultant

  • Worked with mid-size team on multiple US client engagement analyzing more than 200+ millions of data to prepare insights which help them to facilitate digital audit.• Ensure seamless delivery of the projects by evaluating the budget, costs, risks and staffing requirement.• Create quarterly project charter with well defined weekly project trajectory and brainstorm with team to create workflows for the process improvement to reduce the TAT.

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  HP

  Jun 2020 - Jun 2022

  Project Lead

  • Managed mid-size team to Create and manage project plans, monitor, review project progress,timelines, adjust schedules plans as needed, identify, and resolve issues to ensure project success.• Lead all aspects from End-to-End implementation planning including project management, issue management, communication, cross team collaboration and change management for 30+ MPS accounts SEAK countries.• Drives timely project closure by ensuring completion of project sign off -Handover project /deliverables/final status report, obtain final customer acceptance, Conduct Administrative Close-out activities. Show less

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  BT Group

  Jun 2022 - now

  Project Manager