Prashant Negi

Experience

• 

  Taj Hotels

  Dec 2016 - Mar 2017

  Corporate Exposure
• 

  Taj Hotels

  Aug 2018 - Feb 2022

  1. Guest Relations: Greeting guests, assisting with check-in and check-out processes, and addressing guest inquiries or concerns.2. **Staff Supervision:** Overseeing the front desk staff, assigning tasks, and ensuring they provide excellent customer service.3. **Reservations:** Managing room reservations, ensuring accuracy, and coordinating with other departments for special requests.4. **Training:** Training new front desk employees on procedures, policies, and customer service standards.5. **Shift Management:** Ensuring adequate staffing for each shift, managing schedules, and handling shift changes.6. **Problem Resolution:** Addressing and resolving guest complaints or issues, escalating when necessary.7. **Financial Responsibilities:** Assisting with financial tasks like cash handling, auditing, and billing.8. **Record Keeping:** Maintaining guest records, reservation logs, and other necessary paperwork.9. **Security:** Ensuring the security of guest information and property, monitoring access to restricted areas, and following safety protocols.10. **Reporting:** Preparing reports on occupancy, revenue, and guest satisfaction for management.11. **Technology:** Familiarity with reservation systems, check-in/check-out software, and troubleshooting any technical issues.12. **Guest Services:** Promoting hotel services and amenities to guests, including dining options, transportation, and local attractions.13. **Communication:** Maintaining effective communication with other hotel departments like housekeeping, maintenance, and food and beverage.14. **Emergency Response:** Being prepared to handle emergencies and following established protocols for evacuations or other safety measures.15. **Administrative Duties:** Assisting with administrative tasks, such as managing office supplies and handling mail. Show less

  • Front Desk Manager

    Aug 2019 - Feb 2022

  • Hotel Operations Management Trainee

    Aug 2018 - Aug 2019
• 

  Booking.com

  Feb 2022 - Aug 2022

  Team Lead

  1. **Team Leadership:** - Supervise, mentor, and motivate a team of reservation specialists and complaint resolution experts. - Set performance goals, conduct regular performance evaluations, and provide feedback for continuous improvement.2. **Reservation Management:** - Oversee the reservation process, ensuring accurate booking entries and adherence to company policies. - Coordinate with other departments to handle special requests and ensure a seamless check-in/check-out experience for guests.3. **Complaint Resolution:** - Lead the team in addressing guest complaints and issues promptly and professionally. - Investigate complaints, identify root causes, and implement corrective actions to prevent recurrence.4. **Guest Communication:** - Maintain open lines of communication with guests, addressing their concerns and ensuring their needs are met. - Handle escalated complaints personally, providing timely and satisfactory resolutions.5. **Training and Development:** - Conduct training sessions for team members to enhance their product knowledge, reservation skills, and complaint resolution techniques.6. **Performance Monitoring:** - Monitor team performance, track key performance indicators (KPIs), and implement strategies to meet and exceed departmental goals.7. **Reporting:** - Generate reports on reservation statistics, complaint trends, and customer feedback for management review.8. **Process Improvement:** - Identify opportunities to streamline reservation processes and improve complaint resolution procedures.9. **Quality Assurance:** - Ensure that all interactions with guests adhere to Booking.com's quality and service standards. Show less

• 

  Square Yards UAE

  May 2022 - Aug 2023

  Senior Investment Manager
• 

  CBRE

  Aug 2022 - Jul 2023

  Manager - CRM

  1. Develop and execute a comprehensive communication Plan for Godrej Summit.2. Engage with clients regularly to gather their requirements and feedback.3. Address client grievances and oversee the complaint management process.4. Plan events and ensure successful execution while adhering to all safety protocols.5. Conduct training sessions to implement new processes and improve existing ones.6. Achieve a high Net Promoter Score (NPS) for Godrej Properties Limited.7. Create and maintain a database to track team performance and assist in achieving their goals.8. Keep property listings up to date and accurate.9. Monitor team performance and deliverables closely.10. Conduct regular process improvement training for the team. Show less

• 

  Smartworks

  Aug 2023 - Feb 2024

  Cluster Manager - Community
• 

  M3M Noida

  Feb 2024 - now

  CRM