Calvin Lam

Experience

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  Pacific Blue Cross

  Aug 2000 - Apr 2008

  Clerical and travel sales

  Customer Service Representative - June 2008 – April 2009∙ Providing great customer service to clients in regards to any inquiries they may have.∙ Selling individual health insurance products including extended health, dental and travel policies.∙ Enforcing travel policy and guidelines for sales of travel insuranceClerical- August 2000 – January 2008∙ Performed clerical and administrative office work in many departments that are vital to the daily processes of the company.

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  WorkSafeBC

  Apr 2008 - Apr 2009

  Team Assistant

  ∙ Assist case manager with managing the high volume case loads – benefit reimbursements, gather information, and relaying information under time constraint∙ Phone service, relaying incoming and outgoing phone messages to and from the case manager with the ability to establish and maintain an objective, empathetic, and collaborative relationships with workers, employers and health care providers∙ Communicating expectations, plans and decisions sometimes in negative or controversial situations Show less

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  Insurance Corporation of British Columbia

  Apr 2010 - Jan 2013

  CSR/Follow Vehicle Driver – April 2010 – January 2011∙ Following motorcycles during road tests while obeying all the rules of the roads and implementing proper follow vehicle techniques.∙ Performing CSR transactions – license renewals, knowledge tests, cash handling, prohibitions, BCID, OOP driver’s licenses, reciprocal licenses, ticket payments/disputes, license certifications, ∙ Customer service – Communicate information, even in negative or sensitive situations in a calm and professional manner. Show less

  • Claims Adjuster

    Jan 2011 - Jan 2013

  • CSR/Follow Vehicle Driver

    Apr 2010 - Jan 2011
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  Insurance Corporation of British Columbia

  Mar 2013 - May 2015

  - Administer BC Part 7 Benefits- Injury disability management, to effectively manage finances- Knowledge of and application of Out of Province Legislation for Accident Benefits- Handling Ontario Accident benefit claims, settlement of files like Bodily Injury claims- Reviewing IME, medical legal, chiropractic, physiotherapy, and other health care practitioner reports to determine eligibility for ongoing benefits- Reviewing financials to determine and calculate eligibility for Total Temporary Disability benefits- Resolving auto claim liability- Confirming and investigate coverage for material damage and accident benefit eligibility- Liase with Defence counsel and Plaintiff counsel- Handling monetary reserves on claims - Work with health care practitioners in a interdisciplinary manner as well as a interdisciplinary manner in patient care Show less

  • Bodily Injury Adjuster

    Jun 2014 - May 2015

  • Rehabilitation Coordinator

    Mar 2013 - Jun 2014
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  ICBC (Insurance Corporation of British Columbia)

  Jul 2016 - now

  • Business Analytics Consultant

    Dec 2023 - now

  • Manager Recovery and Benefits II

    Jul 2021 - Dec 2023

  • Manager - Claims Services (M)

    Mar 2019 - Jul 2021

  • Manager - Represented Injury Services

    Oct 2016 - Mar 2019

  • Claims Examiner

    Oct 2016 - Oct 2016

  • Senior Injury Adjuster ( Litigation)

    Jun 2015 - Oct 2016

  • Manager Represented Injury Services (Acting)

    Jul 2016 - Aug 2016