Emily Snell, MBA

Experience

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  Universal Orlando Resort

  Jun 2015 - May 2016

  Retail Sales Associate

  As a sales associate for the Wizarding World of Harry Potter I provided a themed and interactive guest experience. This was accomplished through the utilization of suggestive sales techniques and product demonstrations in a positive and outgoing manner. I also processed merchandise sales using a point of sale cash register. I stocked and maintained proper store appearances ensuring safe and attractive atmosphere for guests.

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  Rosen Shingle Creek

  Apr 2016 - Aug 2016

  Front Desk Agent

  In the role of front desk agent I assisted guests with the check in/check out in a major convention hotel. I also answered any questions about guests' rooms, general property questions, and local recommendations. I performed room payment transaction, answered phone calls, and communicated with other hotel departments on a daily basis. The position helped to strengthen my ability to take on multiple tasks, communicate and handle difficult guest situations.

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  SeaWorld Parks & Entertainment

  Jan 2017 - May 2017

  Culinary Operations Intern

  As a culinary operation intern I shadowed leadership and attended seminars which allowed me to learn first hand about management skills and corporate operations. I also worked in the park processing food sales using point of sale cash registers and served guests with superior service in a quick service restaurant environment. I maintained proper food safety and cleaning procedures within the restaurant as well. At the end of my internship I was tasked with providing management with a presentation on ways to improve guest service within the culinary department. Show less

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  SeaWorld Parks & Entertainment

  Nov 2017 - Dec 2023

  -Supervised the administration and functional operation of the safety andhealth of employees and guests for SeaWorld Orlando, Aquatica, andDiscovery Cove-Responsible for reviewing accident investigation reports and root causeanalyses for both guest and employee incidents and preparing trendingreports-Responded to requests for discovery by legal-Reported and reviewed accident/near miss incidents monthly with EHS,Department and Park leadership-Presented trending reports to various departments and upper parkmanagement in monthly Safety Meetings-Coordinated with departments on effective elimination of risk factors andmaintenance of the highest level of safety.Audited facility practices and records periodically to ensure compliancewith SEA, State/Federal Safety/Health regulations and leads regular parkwide inspections with EHS team-Developed and organized training such as: Forklift/ High ReachCertification, Fall Protection, Lock Out/ Tag Out, and Electrical Safety-Assisted in creation and facilitation of companywide transition of HealthServices and Accident Investigator incident reporting to mobile basedprograms. Show less

  • EHS & Risk Management Supervisor

    Mar 2021 - Dec 2023

  • Assistant Supervisor, Park Operations

    Dec 2018 - Mar 2021

  • On the Job Trainer

    Apr 2018 - Dec 2018

  • Park Operations Host

    Nov 2017 - Apr 2018
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  Loews Hotels & Co

  Jun 2024 - now

  Risk Analyst