Arpit Gupta

Experience

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  MMF Infotech Technologies Pvt. Ltd.

  Apr 2012 - Dec 2013

  Business Analyst

  MMF is an Information technology company ,provide multimedia and software applications services. it helps to develop the business through the e-business plan and advise to improve online business etc.Job Role:Ø Consult and communicate with the clients and guiding them to develop their business with the help of social media.Ø Research and investigation the public review about the business and suggest to build strategy plans.Ø Worked on various social community sites and create accounts and manage on daily basis for clients.Ø Provide the score card and review based on their activities and improvement.Ø Provide a highly professional e-business plan with complete presentation and publisher file. Show less

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  Sakon (GSG)

  Jul 2014 - Mar 2017

  Analyst

  Global Sourcing Group (GSG) is a Telecommunications Expenses management (TEM), cost reduction and outsourcing company. GSG helps its customers to reduce their overall telecom expenditure through spend analysis, contract audits, spend optimization etc. I have worked with several projects in this organization to gain deep knowledge on telecommunications

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  Tech Mahindra

  Mar 2017 - Mar 2021

  Senior Analyst

  Tech Mahindra represents the IT solution BPS, business consulting services & digital technologies, British Telecom.BT is the world’s leading telecom company . Here I am working with client CPW (Carphone Warehouse) which is also part of British Telecom , Responsibilities:Ø Process new contracts and sales.Ø Collaborate with other departments to ensure billing accuracy.Ø Address customer complaints and questions.Ø Keep track of accounts receivable and transactions.Ø Assist with customer account reconciliations.Ø Prepare and present analytical reports.Ø Support monthly and quarterly audits and clean ups.Ø Track and investigate telecom billing issues and work with providers to ensure all billing issues are resolved promptly and any necessary credits are received. Show less

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  Accenture

  Mar 2021 - Jun 2023

  Sr.Analyst

  2 time Excellence Award winner by Client from AVP.1 Recognised for Quality from Client.

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  Tata Consultancy Services

  Jul 2023 - now

  Assistant Manager

  TCS, a global leader in IT services, consulting, and business solutions, leverages technology for business transformation and helps catalyze change. Where I am part of new in transition P2P process. where I am managing to perform crucial day to day tasks within the Procure to Pay (P2P) department to ensure vendors get paid for services and products rendered with cut off. The P2P Specialist will review and process invoices, audit coding and approvals, Response to client inquiries and reconcile vendor statements. Monitoring new joiners KT and tracking the SOP for future training and direction purpose.Responsibilities:Ø Ensuring company policies are followed.Ø Optimizing profits by controlling costs.Ø Hiring, training and developing new employees.Ø Maintaining an overall management style that follows company best practices.Ø Providing leadership and direction to team.Ø Preparing and presenting employee reviews.Ø Assisting client whenever necessary.Ø Ensuring that health, safety, and security rules are followed.Ø Take disciplinary action when necessary.Ø Ensuring a consistent standard of service to client.Ø Motivating team and ensuring a focus on the mission.Ø Schedule KT trainings for the team and be part of it.Ø Monitor team performance and learning’s.Ø Prepare and track the SOP for the process activities.Ø Daily report and share summaries dashboard to higher management.Ø Track daily attendance and timesheet for the team and approve it with deadlines.Ø Track the status of mandatory learning/training for the teams.Ø Prepare and present analytical reports. Show less