Arlene Smith

Experience

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  Standard Bank

  Jun 1998 - Aug 2002

  Call centre Manager

  Managing a fulfillment back office team of 42 membersconducting sales support to the online sales representativesFulfillment of off shore accountsManagement of all SBSA recorded conversations with tele-sales repsRecruitment and development of fulfillment satff

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  African Bank

  Sept 2002 - May 2003

  Call centre Manager

  I managed an inbound call centre of 150 staff doing customer enquiries and loan application queries

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  Yellow Pages

  Jun 2003 - Apr 2017

  Sales Manageress

  Managing a compliment of 14 tel-sales consultantsDaily reporting and managing of figures and targets Coaching and mentoringPerformance management and PIPForecasting and Pipeline management

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  Trudon

  Jun 2003 - now

  I am currently Facilitating/Training and coaching Trudons employees. With just over three decades of experience in People Management, Sales & Marketing, Facilitation, Skills development Mentorship/Coaching and Culture shifting, I am well able to lead accordingly. I am Accredited by the Senn Delaney group for Leadership edge culture shifting which creates a high-performance culture. I am Passionate and Self Driven not only leading by example but also possessing the ability to create a desire for deeper learning in delegates.Self-motivation plays a pivotal role in my ability to drive success by achieving goals and setting new targets. People interaction is my daily dose for survival Show less

  • Skills development Manager

    May 2017 - now

  • Sales Manager

    Jun 2003 - Apr 2017