Robert Amadeo

Experience

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  Korkyra Info Travel Agency

  Feb 2006 - Mar 2013

  Operations Manager

  - Created various packages and customer-specific marketing solutions for the brand.- Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.- Developed methods to establish and clarify customer objectives.- Organised outstanding arrangements for various celebrities incl. Bill Gates. - Reduced and controlled company expenses.- Designed Website and Branding. - Planned and conducted staff training, with an emphasis on excellent customer service in a highly fast paced environment.- Worked closely with the owner in day-to-day operations in order to achieve smooth running of the business and to maximize profit while keeping the quality of service on standard and lowering costs to minimum.- Timely reacted to any issue.- Created individualized packages for different occasions and clientele.- Dealt with any kind of customer complaints.- Made sure to book or sell all of our inventory each day. Show less

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  Korsal 4* Hotel ( Seasonal work )

  Apr 2013 - Oct 2013

  Front Office Manager

  Seasonal Work. - Accommodated guests’ requests for any services outside of what was included in their package. - Reviewed account information and charges with guests during check-out.- Processed a number of telephone and walk-in reservations per day. - Resolved service-related problems in a timely manner.- Escorted guests to their assigned rooms, including transporting their luggage.- Invoices and Billing of partner's services. - Connected the Hotel with local suppliers and agencies in order to be able to offer full service. - E-mail correspondence with international clients- Organizing of all the services that were not included in hotel offer such as transfers, active vacations etc. Show less

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  Nautica travel agency ( Seasonal work )

  Mar 2014 - May 2015

  Operations Manager

  - Worked directly with the owner to establish and achieve a presence on the market. - Obtained documents, clearances, certificates and approvals from local, state and federal agencies.- Researched and updated all required materials needed for company and partners.- Analysed departmental documents for appropriate distribution and filing.- Initiated partnerships which resulted in revenue growth. - Managed day to day operations.- Training of new employees.- Kept up to date with various tax and federal laws.- Created various packages to provide a more diversified offer to clients and to expand the companies presence on the market. Show less

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  Fabris 4* Hotel ( Seasonal work )

  Mar 2016 - Oct 2016

  Hotel Manager

  Seasonal Work. - Updated team members about changes in hotel products, services, pricing and policies.- Training of new employees.- Increased hotel revenue, profits and market share through effective communication with the owner. - Accommodated guest's requests for any services outside of what was included in their package. - Reviewed account information and charges with guests during check-out.- Processed a number of telephone and walk-in reservations per day. - Resolved service-related problems in a timely manner.- Escorted guests to their assigned rooms.- Invoices and Billing of partner's services. - Connected the Hotel with local suppliers and agencies in order to be able to offer full service. Show less

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  Versus Sports ( Seasonal Work )

  May 2016 - Nov 2016

  Business Owner

  - Trained, coached and mentored staff to ensure smooth adoption of new programme- Partnered successfully with suppliers and agencies to produce the desired service- Created new revenue streams through various channels- Maintained equipment and inventory records- Wrote and negotiated lease contracts- Trained all new personnel- Led day to day operations and delegation of warious tasks to employees in a fast paced environment

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  Your Fitness

  Apr 2017 - Mar 2018

  Front Office Administrator

  - Attraction of new clients and keeping the trust of current ones.- Always looking for possibilities for upgrading our services.- Multilingual environment; active use of Italian, English and Croatian language on daily basis.- Very fast paced and client-oriented environment.- Administration work and email correspondence.- Tracking of daily and monthly turnover.- Creation of new services and products.- Facebook and Instagram advertising.- Maintenance of web page.

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  Accenture

  Apr 2018 - Sept 2019

  Technical Web Analyst on site for Google / Hays

  International Technical Support Specialist specializing in the Italian and English markets, demonstrating proficiency in highly technical tools and platforms. Managed highly technical support articles. Investigating highly technical issues and delivering prompt and effective solutions. Monitoring network performance and generating statistical reports for both real-time and historical measurements. Consistently meeting deadlines and fulfilling specified requirements in a professional manner. Implementing and enforcing company policies, technical procedures, and standards to ensure the integrity and security of data, reports, and access. Evaluating and responding to incoming sales leads and requests for technical support assistance. Conducting in-depth research to address client concerns and provide comprehensive solutions. Responsible for managing highly technical knowledge articles.  Initiated restructuring of training programs, reducing the onboarding time by 1 month, later implemented globally. Show less

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  HubSpot

  Sept 2019 - Mar 2020

  Customer Support Specialist

  Responsible for assisting clients with inquiries, troubleshooting issues, and providing guidance on how to maximize the value of HubSpot tools.  Integration with different platforms such as Salesforce, LinkedIn, Facebook, and Google Ads. International Technical Support, focusing on English speaking market, providing expertise in resolving technical issues.  The individual CSAT achieved was over 15% higher than the target assigned. Network Performance Monitoring and generating real-time and historical statistical reports. Beta testing and feedback reporting to relevant teams in order to develop internal troubleshooting tools. API utilization Show less

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  Google

  Jan 2022 - Aug 2024

  Business Development Account Manager

  Dedicated to overseeing the entire lifecycle of client accounts, from initial engagement to ongoing support. Collaboration with internal teams such as project and product development, to ensure seamless communication and coordination, ultimately contributing to the overall success of the client relationship.  Initiated, tested, and optimized workflows and helped develop features based on client feedback.  Evaluated the client's business model and assisted in restructuring it to enhance profitability. Implemented Project Management Principles such as risk management and change management. Analyzed account performance, prepared reports, and strategized ways to enhance client ROI and loyalty.  Organized and led live webinars, introducing market research data and trends. Trained and educated client teams, helping them to leverage the platform and tools. Leads outreach and eligibility assessment.  Implemented Kanban and Kaizen methodologies to develop, test and improve upon internal workflows & tools, later applied to global teams. Show less