Jesper Klang

Experience

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  St1 Sverige AB

  Jul 2013 - Jan 2019

  As a CRM Developer, I provided Nordic system development (including system configuration, complex formulas and system maintenance) and guided users with proactive best practices to enhance and increase their knowledge of Salesforce. I worked closely with our Sales, Service and Marketing departments in Norway, Finland and Sweden to optimize and maximize St1's usage of our CRM system. As a CRM Specialist I provided Nordic day-to-day maintenance and support (including system configuration, complex formulas and system maintenance) and assisted users with proactive best practices to enhance and increase their knowledge of Salesforce. I managed our Sales Cloud, Service Cloud and Marketing Cloud solutions for St1 in Norway, Finland and Sweden to optimize and maximize the usage of our CRM system. As a Team Lead Customer Service at St1 I was supervising, managing and motivating team members on a daily basis. The customer serice center is located in Sundbyberg, Stockholm and we service St1 and Shell customers in our nordic countries Sweden, Norway and Finland. As a Customer Service Agent at St1 I served our swedish St1 and Shell customers trough incoming phone calls, e-mail, chat and social media. In total there was 5 swedish cards that I mainly gave support for, and needed to know, but I also gave support to customers that used other cards than our own ones. I also did outbound calls to welcome new customers.

  • CRM Developer

    May 2018 - Jan 2019

  • CRM Specialist

    Apr 2017 - May 2018

  • Team Lead Customer Service

    Jan 2016 - Apr 2017

  • Customer Service Agent

    Jul 2013 - Dec 2015
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  Fluido - We bring customer data to life

  Jan 2019 - Aug 2022

  I teach Salesforce to customers in the northern Europe. I both teach Salesforce's official Trailhead Academy Admin courses (ADX201 & ADX211), and custom courses that we tailor for our customers.When I don't teach, I am the one responsible for the development and administration of Fluido's own Salesforce org, where we use Sales Cloud, Service Cloud, Experience Cloud, Pardot, Tableau CRM and several custom-built solutions to support the 350+ highly skilled Salesforce consultants, developers and professionals in their day-to-day work. Show less

  • Salesforce Instructor & Senior Solution Consultant

    Nov 2020 - Aug 2022

  • Salesforce Instructor & Solution Consultant

    Jan 2019 - Nov 2020
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  Svea Solar

  Sept 2022 - May 2023

  Global CRM Solution Lead – Field Service & Service Cloud

  As a Salesforce Solution architect, I'm responsible for Field Service & Service Cloud lead architecture and solution designs, partnering with the business to blueprint technical solutions. I'm working closely with the developers, translates the technical blueprint into High level/Low level design, performs lead design/code reviews and follows through build phase and implementation. I'm responsible for building and maintaining a scalable structure that works globally across the company. I'm responsible for building interfaces in Salesforce for integration with the other enterprise systems/products like Azure, Business Central as well as external partners. Services such as Service Cloud Voice and Experience Cloud is a part of the overall scope. Show less

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  Blue Road Academy (formerly RefugeeForce)

  Jan 2023 - Apr 2023

  Lead Trainer

  I'm helping the organisation as a Lead Trainer. Blue Road Academy helps newcomers to skill up and to enter the workforce as a certified Salesforce professional. I'm doing this initiative outside of my normal daily job.

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  Epidemic Sound

  Jun 2023 - now

  Salesforce Tech Lead

  I'm responsible for the technical vision and strategy for our Salesforce CRM environment, as well as ensuring the team has the processes in place to enable us to work fast while delivering features with high quality. Our Salesforce platform is essential throughout the customer lifecycle, from new customers to customer success to brand ambassadorship.Some of the things I do:* Co-leading the team together with the Product Manager and Engineering Manager with a particular focus on the parts of the technology platform that are important to the team.* Setting the technical strategy for the CRM platforms (Sales Cloud, Service Cloud, Experience Cloud; Planhat, etc) together with the Product manager based on the business needs.* Making informed recommendations about, for example, how data and events can be shared between our data lake and Salesforce and when to “build our own” or use standard components.* Continuously evaluating and orchestrating the improvement of our Salesforce technical environment, staying up to date with Salesforce’s latest recommendations and related technological advancements.* Evaluating and re-working our code review, testing, and deployment processes and automation.* Setting the standard expectations for coding best practices and code review.* Setting the technical strategy for the team’s continuous progress, ways of working, execution, and delivery in striving to successfully meet the team's and the organization’s overall vision and mission.* Spread great and effective working relationships with close collaboration and communication in everyday interactions, ceremonies, and processes. Show less