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Archit Sood

Archit Sood

Followers of Archit Sood1000 followers
location of Archit SoodChandigarh, Chandigarh, India

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  • Timeline

  • About me

    Security support lead - Xalient || Security support engineer -Xalient I Ex-Zscaler- TAC II Saas I Cloud & Internet Security I| Networking II Ex-DELL

  • Education

    • Baddi University of Emerging Sciences and Technology, Budha (Makhnumajra), Solan

      2005 - 2009
      B.tech Mechanical Engineering

  • Experience

    • Dell

      Apr 2010 - Jan 2014

      • Provide Service and Support over the Phone to Dell’s Software solution customers• Troubleshoot and resolve Network and Security issues reported by the customer mainly through remote assistance or by guiding them over the phone• Handle escalations and ensure the highest level of customer satisfaction• Share feedback and coach team members on process or resolution misses, based on the feedback received from the customer on escalated case Troubleshooting hardware and software issues related to Dell Desktops and LaptopsResolving issues via Phone, Email, and Remote access Helping users in upgrading the Dell hardware by recommending the latest productsSolving queries related to Windows and third party software's installed

      • Senior Technical Support Associate

        Jan 2013 - Jan 2014

      • Technical Support Associate

        Apr 2010 - Jan 2013

    • Zscaler

      May 2016 - Jul 2022

      • Senior Product Support Engineer

        Apr 2022 - Jul 2022

      • Product Support Engineer

        Mar 2020 - Apr 2022

      • Customer Support Engineer

        May 2016 - Mar 2020

    • Xalient

      Aug 2022 - now

      • Deputy security support lead

        Apr 2024 - now

      • Security support engineer

        Aug 2022 - May 2024

  • Licenses & Certifications

    • Zscaler Certified Cloud Administrator- Private Access

      Zscaler

    • Microsoft Certified Solutions Associate: Windows Server 2012

      Microsoft
      Apr 2016

    • Microsoft Certified Professional

      Microsoft
      Dec 2015

    • Zscaler Certified Delivery Specialist

      Zscaler
      Aug 2024
      View certificate certificate

    • Zscaler Certified Cloud Administrator- ZDX

      Zscaler

    • Zscaler Certified Cloud Administrator- Internet Access

      Zscaler

    • Zscaler Certified Cloud Administrator-Security Specialist

      Zscaler

    • Zscaler Certified TAC Associate

      Zscaler