Jessica Britto

Experience

• 

  Madison Allied

  Jan 2021 - Feb 2022

  Realtor
• 

  Digital Enterprise Solutions, Inc. (DESI)

  Mar 2023 - Jan 2025

  Contractor
• 

  KBR, Inc.

  Jan 2024 - now

  Information Technology Support Analyst II

  Relies upon experience, interpersonal skills, and broad knowledge of field to ensure task completion in compliance with policies, procedures, and business strategy.Stage, prepare, and deploy computer, peripherals, and devices to the users.Break/fix support for end user hardware, including but not limited to laptops, desktops, workstations, and peripherals. installation of non-standard softwareBreak/fix support for COE (Common Office Environment) software including Microsoft Windows 10, Office 365, and Teams using demonstrated troubleshooting capabilities.Ability to successfully troubleshoot 2FA, certificate, CAC, and other authentication issues.Facilitate data migration between computers.Virtual desktop supportFamiliarity with IPT voice technologies and collaboration tools like Microsoft Teams, Cisco JabberProvide technical A/V support including critical videoconference meetings.Working knowledge of Microsoft server technologies and Dell server hardwareGeneral knowledge to perform high level network troubleshooting analysis, Cisco.Collaborate with vendors or third-party support to resolve technical hardware or software issues Show less