Christine Sawanda

Experience

• 

  Gertrude’s Children’s Hospital

  Feb 2011 - Oct 2011

  KRANIUM HOSPITAL INFO SYS IMPLEMENTOR/SUPPORT.

   Hardware and software installation, maintenance and upgrades Managing access rights, password control within agreed securityparameters Setting up of workstations, end user support, new user trainingand information systems management. I especially worked with end users on use of the currentlyinstalled Kranium Integrated Hospital Information ManagementSystem. Liaising with the development team regarding arising systemissues/bugs. Attending/Conducting short meetings with IT and end-usersregarding challenges and resolution workarounds. Acting as the first hand level of support for user issues. Escalating and ticketing issues within agreed ticket turnaroundtimes. Follow-up of ticketed user issues and updating with the correctstatus, in regard to support policies. Show less

• 

  Circuit Business Systems LTD.

  Nov 2011 - May 2013

  AMLIB LIBRARY INFO SYS IMPLEMENTOR/SUPPORT

   System Implementation, System Testing and Support, User Training of AMLIB, a Library Information ManagementSystem from South Africa, for the Kenya National Library Services,across its branches. Firsthand point of reference/contact regarding user queries onthe system Attending project meetings. Handholding users during the initial stages of the systems Go Live. Taking scheduled meetings with users on regular basis for anyfeedback/queries /clarifications. Performing refresher trainings for system users on scheduledregular timings. Show less

• 

  Turnkey Africa Ltd

  Jun 2013 - May 2018

  •Attending project Initialization meetings. •Systems (Gap) Analysis and Specification documentation.•Systems Implementation and application deployment. •Systems Testing:Create of Test Scripts, Test Scenarios and Test Cases.Create/submit validated business and software requirements to the client.Domain knowledge realization of ERP :FMS, HRMS, CRM.Test Execution against the system’s functionality.Bug Reporting using Jira and Contour.Test Reporting.Participate in system/Software Audit.Develop document change Checklists and Lessons Learnt.Document/participate in SDLC.Participate in the Planning, monitoring and control of the testing activities.Perform analysis, design, implementation and execution of test cases.Participate in initiation and practice of test automation in the organization.Participate in facilitation of setup of test environment.Create system test cases for review.Participate in trainings:new domain knowledge , QA, Processes.Full hands-on participation in :requirements gathering, development, system testing, UATs and technical support.Working within cross-functional project teams :Project Management, Development, and Quality Assurance.Participate in ongoing implementation of CMMI level 3 for Software Development.•Conduct System Walkthroughs, UATs and Trainings.•Systems requirement change management.•Ticketing requirements/issues for development/resolution.•Ticket status tracking and management for reporting purposes.•Performing updates for issues worked on the test schema.•Systems Support, User training/handholding.•Performing production environment updates upon approval. •Make use of Toad for SQL, Winscp and Weblogic for application. •Communicating necessary feedback between clients, users, management and development teams. Projects: KCB Banc assurance Kenya Orient Insurance Ltd Standard Alliance (Nigeria) Ensure (Nigeria) The Monarch Insurance CBA Banc assurance.I&M Banc assurance. Show less  Attending project Initialization meetings. Systems (Gap) Analysis and Specification documentation. Performing Systems Testing Processes by use of Test Cases, Test Scenarios and Test Runs . Systems Implementation and Application Deployment.  Performing Systems version updates.  User Training and Handholding. Systems Support. Systems requirement change management. Ticketing requirements/issues for development/resolution. Ticket status tracking and management for reporting purposes. Performing updates for issues worked on the test schema. Documenting Test Scripts, Test Cases and Test Scenarios. Assisting users in testing updates/ application deployment using the above. Documenting arising updates issues/changes/bugs for resolutionand following up on the same, for retesting. Getting required management approval and signoff of updates ontest environment, in preparation for moving the changes to thelive/production environment. Performing production environment updates in timely manner asper approved schedule. Documenting any issues/changes that occur in productionenvironment and ticketing for prioritization of resolution. Making use of Toad for SQL, Winscp and Weblogic to ensure theapplication is ok and running. Attending project meetings and documenting the points ofdiscussion. User support through firsthand point of reference regardingsystem queries, both verbally and on mail. Communicating necessary feedback between clients, users,management and development teams. Show less

  • Business Analyst

    Jun 2013 - May 2018

  • TURNQUEST ERP IMPLEMENTOR/SUPPORT.

    Jun 2013 - Mar 2016
• 

  I&M Bank Ltd

  May 2018 - now

  Project Manager