Nikki Pham

Education

• 

  Npower Canada

  2019 - 2019

  Information Technology

  Service Analyst Program14-week in-class training with hands-on experience including:• Assemble computer components based on customer requirements• Install, configure, and troubleshoot: hardware components• Install, configure, and troubleshoot: Windows, iOS, Android, and Linux operating systems• Networking basics: IPv6, network topologies, installing wireless and SOHO networks Security/forensics• Mobile device installation/configuration: Laptops, smartphones… Show more Service Analyst Program14-week in-class training with hands-on experience including:• Assemble computer components based on customer requirements• Install, configure, and troubleshoot: hardware components• Install, configure, and troubleshoot: Windows, iOS, Android, and Linux operating systems• Networking basics: IPv6, network topologies, installing wireless and SOHO networks Security/forensics• Mobile device installation/configuration: Laptops, smartphones, tablets• Basics of virtualization, desktop imaging and deployment• Network services and Cloud Computing• Implementing preventive maintenance measures on workstations• Customer support• ServiceNow Foundations Training Show less