Luanna Philippe

Experience

• 

  IAG New Zealand Ltd

  Jan 2000 - Aug 2011

  • Claims Team Leader

    Nov 2010 - Aug 2011

  • Team Leader - Commercial Insurance

    Jan 2006 - Nov 2010

  • Team Leader - Agent Business Centre

    Jan 2004 - Jan 2006

  • Various Roles

    Jan 2000 - Jan 2004
• 

  Transroute Tunnel Operations

  Jan 2009 - Jan 2009

  Maintenance Administrator

  Office Administration duties while on OE, living in Dublin Ireland.

• 

  Lumley Insurance

  Aug 2011 - Oct 2014

  • Claims Manager - Westpac

    Apr 2012 - Oct 2014

  • Claims Team Leader

    Aug 2011 - Apr 2012
• 

  BT Financial Group

  Nov 2014 - Jul 2018

  The core function of my role was to develop the sales skills at BT Financial Group to achieve an uplift in sales conversion rates, improve conversation quality and forge lasting customer relationships with more Australians, to ensure their futures are protected.The dual responsibility of my role was to act as a key line of defence for risk and compliance obligations across the unit, which involved having knowledge of Australian regulation standards.This included developing various training and coaching methods, staying up to date with best practice sales and compliance techniques, monitoring reports for trends and insights that enabled me to educate and improve results. Show less

  • Operations Manager

    Jul 2017 - Jul 2018

  • Sales Performance Manager

    Nov 2015 - Jun 2017

  • Sales Coach

    Nov 2014 - Oct 2015
• 

  Chubb

  Apr 2019 - now

  • Head of Claims and Project Delivery Lead, NZ

    Dec 2024 - now

  • NZ Claims Manager

    Apr 2019 - Dec 2024